Lead customer success with Conexiom and transform how businesses operate with cutting-edge order automation. This remote role focuses on relationship management and driving customer growth. As a Remote Senior Customer Success Manager, you will independently manage a varied portfolio of clients, emphasizing health, retention, and strategic growth.

You'll build connections with senior stakeholders to create a feedback loop that enhances services and meets business objectives. Your proactive approach ensures swift resolution of potential conflicts and elevated customer satisfaction. Key Responsibilities:

- Establish and nurture strong relationships with executive stakeholders
- Oversee health and renewal outcomes for your client portfolio
- Proactively identify signs of churn and address them swiftly




- Translate customer data into actionable insights for strategy
- Enable Sales to close on qualified expansion opportunities Requirements:
- Strong experience managing diverse customer portfolios
- Demonstrated ability to engage with senior executives confidently
- Proven track record in reducing churn risk and driving renewals
- Technical fluency for easy communication with non-technical users
- Knowledge of CRM and other customer management tools Drive positive change and measurable outcomes for Conexiom's clients through your leadership in customer success.

📌 Remote Senior Customer Success Manager (Kitchener)
🏢 Conexiom
📍 Kitchener