Specsavers Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week. Ranked the 5th Best Workplace™ in Canada and 12th globally by Outstanding Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

The Product

Owner is responsible for the end-to-end ownership and evolution initially of our PMS/EMR Application, acting as the primary bridge between the Specsavers business, internal delivery teams and the external vendor. A critical part of the role is maintaining a tight feedback loop with live operations, working closely with the Technology Service Desk to identify recurring issues, service pain points and improvement opportunities, and feeding these into the product backlog and PI planning cycles.

The Product

Owner ensures effective delivery by coordinating across Business Analysts, delivery teams, testing functions and the vendor to support prioritisation, PI planning, testing and release readiness. Own the PMS/EMR Application product lifecycle, including vision, roadmap and continuous improvement Ensure a balance between new features,



technical improvements and operational stability Continuously assess product performance and identify opportunities to deliver additional value e.g. aligning internal demand (such as inventory management improvements) with existing or planned vendor functionality ~ Ensure backlog readiness ahead of PI planning cycles Balance competing priorities across business initiatives, technical debt and operational improvements Service Desk & Continuous Improvement Integration Identify patterns in incidents and problems, feeding these into Problem Management and continuous improvement initiatives Ensure that key operational issues are incorporated into PI planning cycles, alongside strategic enhancements Drive a proactive approach to reducing support demand through product and process improvements PI Planning & Testing Coordination Collaborate with delivery teams to support PI planning, ensuring backlog readiness and alignment Work with Business Analysts, delivery teams and test teams to coordinate PI testing and release cycles Ensure appropriate business validation, UAT and sign-off processes are in place Collaborate with architects, developers and support teams to ensure successful implementation Governance & Continuous Improvement Ensure product decisions align with governance frameworks and technical standards Drive continuous improvement in product management and delivery practices Identify opportunities to improve usability,



efficiency and system performance Proven experience as a Product Owner, Product Manager or similar role Experience working within Agile or scaled Agile environments (including PI planning) Experience in retail, healthcare or multi-site environments Experience leveraging service metrics and operational data to drive product improvements Knowledge of testing and release processes 120,000 - $130,000 base salary, plus quarterly bonus, profit sharing, and benefits. 4 weeks of vacation and 1 paid volunteer day per year ~Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day. ~ Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program. ~ Quarterly bonuses, based on your performance. ~ Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea. ~ On‑site wellness offerings in-office, including RMT and yoga sessions. ~ Team and company social events, including holiday and annual celebrations. ~ Compassionate : We care, support , and help each other ~ Commercial : We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.

📌 [Remote Work] Product Owner (Burnaby)
🏢 Specsavers Norge
📍 Burnaby