At The Berczy Tavern, we believe great hospitality is equal parts energy, personality, professionalism, and genuine care for our guests. Located in the heart of downtown Toronto, The Berczy Tavern is a vibrant, high-volume restaurant known for elevated dining, exceptional wine offerings, and unforgettable guest experiences.

We're looking for a Service Manager who loves being on the floor, leading from the front, and creating memorable moments for guests and team members alike. This is an chance to join a passionate hospitality team where service excellence, collaboration, and culture matter as much as operational success.

If your favorite part of the job is connecting with guests, coaching your team in real time, and being in the middle of a busy dining room, we'd love to meet you.

Who This Role Is For

This role is for someone who:

- Thrives in a fast-paced, high-volume restaurant environment.
- Leads with confidence, positivity, and accountability.
- Loves developing people and building strong teams.
- Has strong knowledge of wine and food pairings
- Understands that exceptional guest experiences drive everything we do.
- Is energized by being on the floor and actively involved in service.

Who This Role Is Not For This role is not for someone who:
- Prefers spending most of their day behind a desk.
- Sees hospitality as a transactional service rather than an experience.
- Avoids busy service periods or struggles in high-energy environments.
- Places administrative tasks above guest engagement and team leadership.
- Wants a management role focused primarily on paperwork rather than people.

Key Responsibilities
- Lead, coach, mentor, and inspire front-of-house team members to consistently deliver exceptional hospitality.
- Be a visible and active presence on the floor, ensuring smooth and efficient service during high-volume periods.




- Maintain and elevate service standards while fostering a culture of genuine hospitality.
- Assist in staff scheduling, training, performance management, and ongoing development.
- Resolve guest concerns professionally and proactively, turning challenges into positive experiences.
- Monitor labour costs, productivity, and operational performance.
- Ensure compliance with health, safety, and company standards.
- Assist with beverage inventory management, ordering, and service-related controls.
- Support wine service standards and help drive beverage knowledge across the team.

Qualifications
- Minimum 5 years of management experience in a high volume, upscale restaurant environment.
- WSET certification or equivalent wine education is considered a strong asset.
- Strong knowledge of wine, food pairings, and beverage service.
- Demonstrated success leading large teams in fast-paced service environments.
- Excellent communication, organizational, and problem-solving skills.
- Proven ability to motivate, coach, and develop team members.
- Strong understanding of hospitality, guest engagement, and service excellence.
- Flexible availability, including evenings, weekends, and holidays.

What Success Looks Like
- Guests leave feeling genuinely cared for and eager to return.
- Team members feel supported, challenged, and motivated to grow.
- Service runs smoothly, even during the busiest periods.
- Standards remain high without sacrificing warmth, personality, or hospitality.
- The dining room reflects the energy, professionalism, and culture that define The Berczy.

If you're a hospitality leader who believes great service starts with people, thrives in a dynamic restaurant environment, and takes pride in creating exceptional guest experiences, we'd love to hear from you. Good luck!

Pay: From $75,000.00 per year

Work Location: In person

📌 Restaurant Manager (Toronto)
🏢 Amano Trattoria
📍 Toronto