We are seeking a hands-on, community-driven, and results-oriented ReStore Assistant Manager to support the daily operations of our Brantford ReStore location. Working in collaboration with the ReStore Manager, the ideal candidate will coordinate day-to-day operations, ensuring excellent customer and donor experience while driving sales growth.

The Habitat ReStores generate revenue by selling donated and reclaimed building materials and household goods. Every sale helps build safe, affordable housing in our community.

Key Responsibilities

Management:

- Provide direction and support to store staff and volunteers, including onboarding and training.
- Working with the volunteer coordinator to ensure appropriate volunteer levels, onboarding, training, and success of volunteer placements.
- Ensure adherence to store opening and closing procedures.
- Assist in the development of staff schedules.
- Assist in staff pre-shift chats and meetings.
- Monitor established schedules, supporting necessary adjustments to ensure smooth operations.
- Provide immediate and timely coaching and feedback to help staff achieve results and adhere to operational policies and procedures.
- Bring forward issues of concern and non-compliance to the ReStore Manager.

Revenue Growth:

- Monitor inventory levels addressing product needs and shortages with the ReStore Manager.
- Initial assessment and receipt of donated merchandise.
- Supporting the effective rollout of promotions and events.
- Assist in changes to store layouts and displays.
- Daily audits to ensure accuracy in cash handling and transactions.

Operations:

- Support the effective daily operations of the store, including covering positions and roles as necessary.
- Ensure the daily maintenance of a clean and safe store workplace.
- Handle customer and donor inquiries working to resolve issues promptly or progressing concerns to the ReStore Manager.
- Ensure compliance with organization policies and procedures.

About you...

- Retail Experience: At least three years experience in a retail environment and at least one year experience as a keyholder.



Experience and proficiency in POS systems and cashiering procedures.
- Passion for Social Impact: Drive to make a positive difference in the community and advance Habitat for Humanity's mission.
- Relationship Building: Proven ability to build relationships fostering an inclusive environment.
- Excellent Communication Skills: Strong verbal and written communication for communicating policies and processes aimed at building a collaborative and engaged workforce.
- Construction Material Knowledge: Knowledge of construction materials and valuations is advantageous.
- Organizational & Computer Proficiency Skills: Highly organized to support effective daily operations. Proficient in MS Teams, Office, Outlook, and data management.
- Problem-Solving Aptitude: Identify and address potential challenges related to sales, operations, and employee engagement to management.
- Physical Capability: Physically fit for tasks like lifting and carrying up to 50 pounds and walking up stairs.

Preferred Skills:

- Certification in Retail Management is advantageous

What It Means to Work at Habitat for Humanity Heartland Ontario One Team. One Purpose. One Community.

We are one team, united by a shared purpose: to build affordable homeownership and stronger communities - together.

- We put safety first. We protect physical, psychological, and emotional well-being. We speak up about risks, look out for one another, and show up alert, prepared, and ready to work safely - every day.
- We build trust. We act with honesty, integrity, and authenticity. We follow through on commitments, communicate early when things change, and show up when we say we will.
- We treat everyone with respect. Every voice matters. We listen, communicate openly,



and show up with professionalism and care - even in tough conversations.
- We work as one team. We collaborate and support one another. We show up for our teammates, step in when help is needed, and succeed together.
- We hold ourselves accountable. We take ownership of our actions and outcomes. We show up prepared, do what we say we will do, learn from mistakes, and improve.
- We bring a positive, committed attitude. We bring purpose, energy, and care. We show up engaged, solution-focused, and committed to creating a supportive, inclusive, and FUN place to work.

This is the Heartland way. Together, we build more than homes - we build community. Perks & Benefits:

- Competitive compensation based on qualifications and experience.
- Employee benefit package for full-time employees including an RRSP contribution program after one year.
- Ability to be part of an organization focused on making meaningful change in the community,

Inclusion & Accessibility: Habitat for Humanity Heartland Ontario is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

Learn more about our AI in our Recruitment Process:

We leverage AI in our recruitment process to streamline tasks like scheduling interviews and organizing applications, we ensure all tools comply with human rights and privacy legislation. While AI supports our efficiency, every application and decision in our recruitment process is made by our people.

Job Types: Full-time, Permanent

Pay: From $45,760.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Application question(s):
- Please tell us why you would be perfect for the role of ReStore Assistant Manager with Habitat for Humanity Heartland.
- Do you have a Valid G License with a reliable vehicle?
- Are you able to life up to 50lbs on a regular basis with no assistance?

Work Location: In person

📌 ReStore Assistant Manager (Brantford)
🏢 Habitat for Humanity Heartland Ontario
📍 Brantford