SUMMARY:

The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft.

Conference

Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide seamless connectivity to the home and office with complimentary high-speed Wi-Fi throughout, free hot breakfast daily, complimentary grocery delivery, 24-hour onsite food and beverage market, health and fitness options and comfortable public areas, including a terrace lounge and roof deck for relaxation and socializing.

Reporting to the Housekeeping Manager, the Room Attendant works with the Housekeeping Supervisors to attain the cleanliness and guest service standards required by the Hotel.

RESPONSIBILITIES:

- Respond to direct guest requests in an empathetic and timely manner.
- Provide daily cleaning & sanitation per standards for Guest Rooms.
- Ensure communication of maintenance issues in a timely manner.
- Maintain equipment in a clean and proper working order, reporting any concerns in a timely manner.
- Clean rooms, storage areas, to achieve standards of cleanliness and presentation, as dictated by Hotel and Corporate policy.
- Work with the Guest Services and Maintenance departments regarding the status of rooms, guest requests, and upkeep and repair issues.
- Ensure the correct handling of lost guest property in accordance with Hotel procedures.
- Carry out opening and closing procedures as detailed in the Standards & Procedures while ensuring accurate completion of any reports.
- Ensure the secure storage,



issue and effective use of cleaning materials and equipment as directed by manufactures on their Materials Safety Data Sheets (MSDS).
- Ensure adherence to the Hotel’s policy regarding security of bedrooms and keys.
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by Hotel policy.
- Ensure correct placement of Fixtures, Furniture, Amenities & Equipment.
- Maintain standards in compliance with Housekeeping Department Policies, Procedures and Practices.
- Provide support to Security by communicating any unusual situation or person.
- Provide support per the Emergency Response Plan as directed.
- Perform other reasonable job duties as requested by department heads/senior managers.

QUALIFICATIONS:

- High School diploma an asset.
- Experience in Housekeeping an asset.
- Ability to work day and occasional evening shifts.
- Ability to lift, carry & move 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds.
- Ability to tolerate cleaning chemicals.
- Ability to prioritize, problem solve and make decisions in support of superior guest service.
- Ability to communicate with Guests and Team Members in a concise, clear and empathetic manner.
- Ability to perform basic counting and arithmetic functions.
- First Aid certification an asset.
- A criminal background and credit check are required for this role prior to confirmation of employment.
- Maintain confidentiality of proprietary information, and protect company assets.

Thank you for your interest in Manga Hotels, however, only those considered will be contacted for an interview. MANGA HOTELS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS.

Job Type: Part-time

📌 Room Attendant - Part Time (Calgary)
🏢 Residence Inn Calgary Downtown
📍 Calgary