Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 40 St. Clair West, Toronto, Ontario, Canada – Onsite Estimated Start Date: September 17, 2026

Estimated End Date: March 31, 2027

Business Days: 134

Potential Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Application Deadline: Thursday, August 20, 2026, 10:00 AM EST

Role Overview The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior CRM Solution Architect with extensive experience designing, implementing, customizing, integrating, and governing Microsoft Dynamics 365 and Microsoft Power Platform solutions within large enterprise environments.

The successful candidate will provide technical and architectural leadership across CRM platforms, Azure cloud services, enterprise integrations, data architecture, security, APIs, workflow automation, and multi-tenant solutions.

The role requires the ability to define target architectures, reusable components, integration patterns, security models, data flows, environment architectures, and technical standards while collaborating closely with business stakeholders, Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams.

Key Responsibilities

- CRM Solution Architecture & Enterprise Design
- Define the structure and relationships among CRM solutions, applications, databases, middleware, and integration components.
- Design, implement, customize, and govern enterprise-wide Microsoft Dynamics 365 platforms.
- Define reusable components, solution layering, interfaces, quality metrics, limitations, and source-code requirements.
- Develop and manage CRM solutions across large, distributed enterprise environments.
- Analyze interactions between system components and define architectural dependencies and constraints.
- Design and document interactions between application packages, databases, middleware systems, and enterprise platforms.
- Provide technical leadership throughout CRM solution development and implementation.
- Establish architecture standards, reusable design patterns, technology roadmaps, and solution review processes.
- Lead architecture reviews and provide technical guidance to project and delivery teams.
- Microsoft Dynamics 365 & Power Platform
- Architect Dynamics 365 solutions covering design, implementation, customization, integration, and governance.
- Design Microsoft Dataverse architecture, including data models, entity design, security models, and data management strategies.
- Design and implement Power Platform solutions, including:
- Model-Driven Apps

- Power Automate

- Power Pages

- Business Process Flows
- Design Dynamics 365 security models, including business units, security roles, access controls, and data segregation.
- Design multi-tenant enterprise platforms supporting multiple lines of business through configurable and reusable components.
- Design, develop, and govern Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure-hosted custom components.
- Optimize Power Automate workflows and business process orchestration solutions.
- Design internal-facing and external-facing digital solutions using Power Pages and related Microsoft technologies.
- Azure Cloud & Enterprise Integration
- Architect and implement enterprise solutions using Microsoft Azure.
- Design solutions utilizing Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
- Develop scalable enterprise integration architectures across multiple business systems and platforms.
- Design REST-based API architectures and establish enterprise integration standards.
- Integrate enterprise applications using MuleSoft and other enterprise integration technologies.
- Apply API-led connectivity, service orchestration, and reusable integration patterns.
- Design middleware, gateways, application interfaces, and enterprise integration components.
- Ensure cloud and integration architectures align with enterprise standards, security requirements, and business objectives.
- Data, Security & Architecture Governance
- Design enterprise data architectures, including common data models, data integration, migration strategies, and information governance.
- Develop data flow diagrams,



data models, and information architecture documentation.
- Design cloud security architectures and Identity & Access Management solutions.
- Apply Microsoft Entra ID, role-based access controls, data segregation, and enterprise security best practices.
- Ensure solutions comply with security, privacy, enterprise architecture, and information management standards.
- Establish architecture governance processes and conduct solution architecture reviews.
- Develop architecture roadmaps and provide recommendations regarding emerging technologies and enterprise I⁢ trends.
- Architecture Deliverables & Documentation

Develop And Maintain Comprehensive Architecture Deliverables, Including

- Physical Architecture Diagrams
- Solution Architecture Documents
- Integration Architecture Specifications
- Security Architecture Designs
- Data Flow Diagrams
- Environment Architecture
- Enterprise Architecture Models
- Technical Design Specifications
- Architecture Standards
- Reusable Design Patterns
- Technology Roadmaps
- Architecture Review Materials
- Executive Briefing Materials
- Stakeholder Leadership & Consultation – 40%
- Lead consultations with business, architecture, security, and technical teams to define and validate solution requirements and architecture approaches.
- Facilitate architecture workshops, design sessions, technical reviews, and stakeholder meetings.
- Translate complex technical concepts and architecture decisions into clear, business-focused recommendations.
- Collaborate with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams.
- Ensure solution designs align with enterprise standards and strategic objectives.
- Engage and influence senior executives, business sponsors, product owners, and technical stakeholders.
- Gather and analyze business and technical requirements and translate them into scalable solution architectures.
- Develop implementation roadmaps and architecture recommendations.
- Present architecture assessments, solution options, recommendations, and technical risks to governance committees, executives, and project teams.
- Resolve competing priorities, technical constraints, and stakeholder expectations through effective facilitation and negotiation.
- Provide mentorship, technical guidance, and architectural direction to project and delivery teams.
- Produce clear and professional architecture documentation, design specifications, standards, roadmaps, and executive briefings.

Required Skills & Experience Technical Skills – 60% Skill / Experience Requirement Microsoft Dynamics 365 Solution Architecture Demonstrated experience required Dynamics 365 design, implementation, customization & governance Strong experience required Microsoft Dataverse Architecture Strong knowledge required Power Platform: Model-Driven Apps, Power Automate, Power Pages, Business Process Flows Demonstrated experience required Microsoft Azure enterprise architecture Demonstrated experience required Azure Integration Services, App Services, Functions &

• API Management Strong experience required Enterprise Integration Architecture Demonstrated experience required MuleSoft / enterprise integration technologies Experience required

API-led connectivity and service orchestration Knowledge/experience required Dynamics 365 Security Models Experience required Multi-tenant enterprise platforms Demonstrated experience required

REST-based API architecture Demonstrated experience required Power Automate workflow optimization Hands-on experience required Power Pages digital solutions Knowledge/experience required

Dynamics 365 Plugins, PCF Controls &

• Custom APIs Experience required Enterprise Data Architecture Demonstrated experience required Data integration, migration & information governance Experience required Cloud Security Architecture &

• IAM Strong knowledge required Microsoft Entra ID and RBAC Experience required Architecture standards,



reusable patterns & technology roadmaps Demonstrated experience required Communication, Consultation, Collaboration &

- Facilitation – 40%

- Strong stakeholder consultation and engagement skills.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Strong architecture workshop and design-session facilitation skills.
- Excellent collaboration skills across Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams.
- Proven ability to influence senior executives, business sponsors, product owners, and technical stakeholders.
- Strong requirements gathering and analysis capabilities.
- Excellent presentation skills for architecture assessments, options, recommendations, and technical risks.
- Strong negotiation, consensus-building, and conflict-resolution skills.
- Ability to provide trusted architectural advice and mentorship.
- Excellent written communication and technical documentation skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to meet deadlines and work effectively as part of a collaborative delivery team.

General & Desirable Skills
- Leadership experience developing and implementing CRM solution architectures.
- Extensive experience with CRM applications, operating systems, database technologies, programming languages, communication protocols, and enterprise environments.
- Knowledge of performance considerations across different technology environments.
- Experience with structured application design, development, and implementation methodologies.
- Experience with middleware and gateways.
- Extensive CRM application analysis and design experience in large enterprise environments.
- Experience with development tools, CASE tools, information retrieval packages, project management software, and business re-engineering tools.
- Experience with data and process modelling methodologies, metadata structures, repositories, and data dictionaries.
- Knowledge of object-oriented analysis and design techniques.
- Experience developing enterprise architecture deliverables using Ontario Government Enterprise Architecture methodologies and practices.
- Knowledge of Information Management principles, policies, concepts, and practices.
- Experience designing detailed functional and technical requirements for new and existing business solutions.
- Experience leading multi-tier application infrastructure design, documentation, and configuration for medium or large corporate implementations.
- Experience designing, developing, implementing, and maintaining complex CRM applications, workflow processes, and dynamic forms.
- Awareness of emerging I⁢ trends and industry best practices.

Preferred Qualifications

- Microsoft Certified: Dynamics 365 Solution Architect Expert
- Microsoft Certified: Power Platform Solution Architect Expert
- Azure Solutions Architect Expert certification
- Prior Ontario Public Service (OPS) or public-sector experience

Ideal Candidate Profile The ideal candidate is a Senior CRM Solution Architect with deep expertise in Microsoft Dynamics 365, Power Platform, Azure, enterprise integration, data architecture, security, and CRM governance . The candidate should be capable of operating at both strategic and technical levels, translating business requirements into scalable enterprise architectures while providing hands-on architectural guidance to delivery teams.

Solid stakeholder leadership, communication, facilitation, and technical advisory skills are essential for success in this role.

How to Apply

If this opportunity matches your experience and interests you, please send the following documents to [email protected] by Thursday, August 20, 2026, 10:00 AM EST :

- Updated Resume in Word format – Mandatory
- References – Mandatory
- Expected Hourly Rate – Mandatory
- Visa Status – Mandatory
- LinkedIn ID – Mandatory

Important: Without all mandatory documents, we cannot submit a candidate. If this role is not suitable for you, please forward it to Senior CRM Solution Architects with strong Microsoft Dynamics 365, Power Platform, Azure, enterprise integration, MuleSoft, Dataverse, API architecture, cloud security, and enterprise CRM architecture experience , particularly candidates holding relevant Microsoft or Azure architecture certifications.

📌 – Solution Architect – CRM – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto