Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 40 St. Clair West, Toronto, Ontario, Canada – Onsite Estimated Start Date: September 17, 2026

Estimated End Date: March 31, 2027

Business Days: 134

Potential Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Application Deadline: Thursday, August 20, 2026, 10:00 AM EST

Role Overview The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior CRM Solutions Designer to support the design and implementation of enterprise-scale Microsoft Dynamics 365, Dataverse, and Power Platform solutions.

The successful candidate will collaborate with Senior Solution Architects, Business Analysts, Product Owners, Developers, Project Managers, Infrastructure, Integration, and Security teams to translate complex business requirements into scalable, reusable, and implementation-ready CRM solution designs.

The role will focus on solution options analysis, business process design, Dynamics 365 and Power Platform configuration, Dataverse data modelling, enterprise integration, multi-tenant CRM solutions, governance support, and implementation readiness.

Key Responsibilities

- CRM Solution Analysis & Design – 60%
- Collaborate with Senior Solution Architects to develop solution options, assess alternatives, and recommend optimal Dynamics 365 approaches.
- Analyze business requirements across permitting, licensing, compliance, enforcement, inspections, case management, and customer service programs.
- Conduct current-state assessments and gap analyses of business processes, applications, and CRM capabilities.
- Identify opportunities for business process standardization, consolidation, reuse, and modernization.
- Evaluate out-of-the-box Dynamics 365 capabilities before recommending custom configuration or development.
- Develop solution option analyses, recommendations, trade-offs, risk assessments, and implementation approaches.
- Design enterprise CRM solutions using:

- Dynamics 365 Customer Service

- Microsoft Dataverse
- Model-Driven Apps

- Power Automate

- Business Process Flows

- Power Pages

- Security Roles

- Business Rules

- Plugins

- PCF Controls

- Custom APIs
- Define reusable business capabilities, workflows, processes, forms, and solution components.
- Design scalable solutions supporting multiple business lines and multi-tenant environments.
- Produce detailed functional designs, solution specifications, process models, user journeys, user stories, and implementation-ready documentation.
- Define detailed functional and technical requirements for CRM solutions.
- Ensure solution designs align with approved enterprise architecture and platform standards.
- Dynamics 365 & Power Platform Design
- Design solutions using Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, and Power Pages.

- Define and document

- Business processes and workflows

- Case management processes

- User journeys

- Forms and screens

- Business rules

- Security models
- Role-based access controls

- Solution components and configurations
- Define configuration approaches and requirements for customizations.
- Support the design of Plugins, PCF Controls, Custom APIs, workflow extensions, and Azure-hosted components where required.
- Design multi-tenant CRM solutions involving business units, security roles, data segregation, and reusable configuration models.
- Dataverse Data Modelling & Integration Design – 20%
- Define business data requirements, entity models, relationships, data mappings, and data quality requirements within Dataverse.
- Develop conceptual and logical data models.
- Define integration requirements between Dynamics 365 and enterprise platforms.
- Design and document interfaces, business integration specifications,



and data exchange requirements.

- Support integrations with

- Enterprise portals

- Document management systems

- Identity management solutions

- GIS platforms

- Enterprise data platforms

- Integration services
- Apply knowledge of REST APIs, MuleSoft, Azure Integration Services, and Identity & Access Management.
- Support data migration strategies and legacy system transition initiatives.
- Apply enterprise integration patterns and data governance principles.
- Governance, Architecture & Quality Support
- Support architecture reviews and design walkthroughs.
- Identify solution risks, product limitations, technical constraints, and implementation challenges.
- Provide practical recommendations and mitigation strategies.
- Review solution configurations and development deliverables for alignment with approved designs and architecture standards.
- Support testing, deployment planning, production readiness, and implementation activities.
- Maintain solution documentation and architecture/design artefacts.
- Consider security, recovery, performance, scalability, capacity, and maintainability throughout solution design.
- Support compliance with relevant OPS architecture standards, methodologies, policies, and practices.
- Delivery Leadership & Stakeholder Collaboration – 20%
- Collaborate with Solution Architects, Business Analysts, Product Owners, Developers, Project Managers, Infrastructure Teams, Integration Teams, and Security Teams.
- Facilitate requirements workshops, design sessions, architecture discussions, and stakeholder consultations.
- Communicate solution recommendations, risks, constraints, dependencies, and design decisions to business and technical audiences.
- Gather and analyze client business requirements and translate them into effective CRM solutions.
- Provide advice on short- and long-term CRM solution development and service strategies.
- Support implementation teams throughout the solution delivery lifecycle.
- Manage multiple priorities while maintaining high-quality outcomes and meeting established deadlines.

Required Skills & Experience Skill / Experience Requirement CRM Solution Design 7+ years Microsoft Dynamics 365 & Power Platform 5+ years Enterprise-scale CRM or case management solutions Demonstrated experience required Dynamics 365 Customer Service Strong experience required Microsoft Dataverse Strong experience required Power Platform / Model-Driven Apps Strong experience required Power Automate / Business Process Flows Strong experience required Power Pages Experience required Business process modelling & requirements analysis Strong experience required Solution options analysis and design Demonstrated expertise required Implementation-ready solution specifications Demonstrated experience required Multi-business / multi-tenant CRM solutions Experience required Dataverse conceptual and logical data modelling Experience required REST APIs and enterprise integration Experience required MuleSoft / Azure Integration Services Experience required Identity & Access Management Knowledge/experience required Data migration and system transition Experience required Solution architecture/design documentation Strong experience required Stakeholder management and facilitation Strong experience required General Skills

- Knowledge of CRM applications, operating systems, environments, databases, programming languages, and communication protocols.
- Knowledge of OPS directory/messaging standards and relevant enterprise architecture practices.




- Ability to gather and analyze client business requirements, I⁢ mandates, strategic plans, environments, and standards.
- Ability to provide advice on short- and long-term CRM solution development.
- Knowledge of technology design criteria, security and recovery procedures, and integrated multi-service systems.
- Experience assessing system performance, capacity, and technical conditions.
- Ability to prepare technical specifications and supporting documentation.
- Experience planning, migrating, implementing, and sustaining large and complex system development projects.
- Awareness of technology developments, emerging trends, and new products.
- Basic knowledge of project management methodologies such as PMBOK.
- Strong conceptual and analytical skills, including cost/benefit analysis.
- Experience designing and developing large, complex CRM applications.
- Strong analytical, problem-solving, decision-making, communication, interpersonal, negotiation, and teamwork skills.
- Proven ability to meet deadlines and deliver high-quality outcomes.

Preferred / Desirable Skills

- Knowledge of leading-edge CRM and enterprise technology trends.
- Experience developing enterprise architecture deliverables based on Ontario Government Enterprise Architecture methodologies, processes, and practices.
- Knowledge of Information Management principles, concepts, policies, and practices.
- Experience designing detailed functional and technical requirements for new and existing business solutions.
- Experience leading multi-tier application infrastructure design, documentation, and configuration.
- Experience designing, developing, implementing, and maintaining complex CRM applications, workflow processes, and agile forms.
- Experience with large-scale enterprise CRM implementations.
- Strong understanding of enterprise integration patterns and data governance.

Architecture & Solution Deliverables The successful candidate will contribute to and/or produce solution design artefacts including:
- Physical Architecture Diagrams
- Solution Architecture Documents
- Integration Architecture Specifications
- Security Architecture Designs
- Data Flow Diagrams
- Environment Architecture
- Functional Specifications
- Configuration Specifications
- Process Flows
- User Journeys
- User Stories
- Technical Requirements
- Data Models
- Interface Specifications
- Integration Requirements

Ideal Candidate Profile The ideal candidate is a Senior CRM Solutions Designer with 7+ years of CRM solution design experience and 5+ years of Microsoft Dynamics 365 and Power Platform experience . The candidate should have a strong combination of Dynamics 365 Customer Service, Dataverse, Power Platform, CRM solution design, enterprise integration, data modelling, business process analysis, and stakeholder collaboration experience.

The successful candidate will be able to work closely with architects and delivery teams while independently producing detailed, implementation-ready solution designs for complex enterprise CRM environments.

How to Apply

If this opportunity matches your experience and interests you, please send the following documents to [email protected] by Thursday, August 20, 2026, 10:00 AM EST :

- Updated Resume in Word format – Mandatory
- References – Mandatory
- Expected Hourly Rate – Mandatory
- Visa Status – Mandatory
- LinkedIn ID – Mandatory

Important: Without all mandatory documents, we cannot submit a candidate. If this role is not suitable for you, please forward it to Senior CRM Solutions Designers / Dynamics 365 Solution Designers with 7+ years of CRM solution design experience and 5+ years of Dynamics 365 and Power Platform experience , particularly candidates with expertise in Dataverse, Power Automate, Power Pages, Azure Integration Services, MuleSoft, REST APIs, enterprise integration, data modelling, and large-scale CRM implementations .

📌 – Solutions Designer – CRM – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto