Focus on driving results with EcoOnline as a Senior Customer Success Manager. Engage with strategic clients to enhance safety and compliance through cutting-edge solutions.As a part of the North American Customer Success team at EcoOnline, you'll manage a portfolio of important clients across various industries. This role demands at least 5 years in Customer Success or a related SaaS position, emphasizing relationship development, renewal management, and adoption outcomes. You will engage senior stakeholders to align business outcomes and conduct strategic planning sessions that drive measurable impact.Key Responsibilities:
- Own relationships with strategic customer portfolios
- Develop success plans aligned to business outcomes




- Drive adoption and long-term value realization
- Conduct Executive Value Reviews and strategic planning
- Identify cross-sell and upsell opportunitiesRequirements:
- 5+ years in Customer Success or related role
- Proven success managing complex customer relationships
- Experience in renewal and retention outcomes
- Strong ability to engage senior stakeholders
- Experience leading strategic business reviewsBring your expertise in Customer Success to help EcoOnline make a lasting impact!#J-18808-Ljbffr

📌 Customer Success Manager At Ecoonline (Toronto)
🏢 Socket.dev
📍 Toronto