Salesforce nCino Developer / Production Support Specialist

Role Description

Requirement:

- 3+ years of experience with Salesforce administration and development including customizing Salesforce objects, workflows, and security models.

- 2+ years of experience with nCino loan management system and basic understanding of Lending operations.

- Robust experience in integrating Salesforce with other platforms, systems, or applications using APIs and data connectors.

- Experience with Apex programming, Visualforce, Lightning components, and Salesforce REST APIs

- Proficiency in SQL and database management, particularly in relation to relational databases.

- Familiarity with data modeling concepts like normalization, denormalization, and entity-relationship modeling.

- Experience in troubleshooting incident using Apex classes, Triggers, Apex Test Classes for SFDC testing and Batch Apex for complex data processing.

- Experience in SFDC development using visual force pages, visual force components AJAX Tool kit, SOQL, and SOSL queries.

- Experience with customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports, and dashboards.

- Created Page Layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.





Responsibilities:

- Handle production incidents end-to-end, including ticket triage, escalation, stakeholder communication, and maintaining runbooks, SOPs, and knowledge base articles for recurring issues.

- Support deployment activities, production releases, hotfixes, and configuration changes. Validate post-deployment functionality and ensure system stability after every release.

- Administer and manage Salesforce environments, including users, permissions, and data models.

- Customize Salesforce objects, fields, record types, page layouts, and workflows to meet business requirements.

- Configure and manage Salesforce Lightning components, including custom pages, dashboards, and reports.

- Perform regular health checks and optimize Salesforce instance performance

- Troubleshoot and resolve technical issues related to Salesforce customizations, integrations, and workflows.

- Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.

- Manage SSL certificates, SAML certificates, and JWT signing certificates used in integrations (e.g., Salesforce to external systems). Ensure timely renewal, rotation, and avoidance of authentication failures.

📌 Salesforce nCino Developer – Production Support. (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto