The Schedulerwill ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. The Scheduler will also play a key role in supporting clinical operations by coordinating client schedules, ensuring accurate booking within authorizations, and maintaining efficient communication between families and clinicians.

Position Title: Scheduler 0.5

Reports To: Senior Operations Manager/Admin Team Lead

Work Schedule: Monday – Friday, 9AM - 2PM MT

Location: Remote / In-office in Calgary

What your day-to-day looks like:

● Utilize effective and courteous communication skills to manage multiple phone lines, emails, and general inquiries, effectively prioritize requests.

● Coordinate with team to build, enter and maintain client schedules. Communicate schedule details to clinicians, CSRs, and families to confirm accuracy.

● Monitor cancellations, reschedules, and coverage needs daily; coordinate replacement sessions or staffing coverage as required.

● Respond promptly to new client inquiries in a professional and welcoming manner.

● Participate in administrative projects, create client/employee files,



maintain staff/client records and filing.

● Maintain professional, family-centered communication with clients and staff.

● Order and track materials and supplies for clinic locations, ensuring stock levels are maintained and budget guidelines are followed.

Required Qualifications

● Diploma or Certificate in Business Administration, Medical Administration, or related field.

● Minimum 1 year of experience in Customer Service or an administrative role

Preferred Qualifications:

● 1 year of experience in a call center environment

● Medical knowledge and/or medical background considered an asset Key Skills

● Robust interpersonal skills

● Results-oriented with problem-solving skills

● Quality Assurance

● Ability to multi-task

● Attention to detail

● Excellent verbal communication and written communication skills

● Excellent time management, organizational skills, listening and observational skills

● Strong computer literacy with various applications and programs

● Customer Service

📌 Scheduler - Calgary
🏢 Monarch House
📍 Calgary