Drive cutting-edge CCaaS solutions with Accenture Song as a Senior CCaaS Architect. Your role will focus on client engagement and the delivery of cutting-edge technologies.

As a Senior CCaaS Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization. This client-facing role requires strong leadership and communication skills to manage project lifecycles effectively. You will work closely with industry leaders to craft and implement robust CCaaS offerings.

Key Responsibilities: • Lead CCaaS solution architecture and design • Manage onshore and offshore project teams effectively • Develop project ideation and gather business requirements • Design secure, scalable AWS architectures • Drive integration strategies with backend systems

Requirements: • 7+ years in contact center architecture • Proven experience in Amazon Connect implementations • Extensive knowledge of AWS cloud services • Experience in AI-powered solutions for customer interactions • Fluency in English mandatory for stakeholder engagement

Bring your expertise to Accenture Song and redefine customer engagement strategies.

📌 Senior CCaaS Architect at Accenture Song (Winnipeg)
🏢 Accenture
📍 Winnipeg