Drive creative CCaaS solutions with Accenture Song as a Senior CCaaS Architect.

Your role will focus on client engagement and the delivery of cutting-edge technologies. As a Senior CCaaS Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization. This client-facing role requires strong leadership and communication skills to manage project lifecycles effectively. You will work closely with industry leaders to craft and implement robust CCaaS offerings. Key Responsibilities:

- Lead CCaaS solution architecture and design
- Manage onshore and offshore project teams effectively
- Develop project ideation and gather business requirements
- Design secure, scalable AWS architectures
- Drive integration strategies with backend systems Requirements:
- 7+ years in contact center architecture
- Proven experience in Amazon Connect implementations
- Extensive knowledge of AWS cloud services
- Experience in AI-powered solutions for customer interactions
- Fluency in English mandatory for stakeholder engagement Bring your expertise to Accenture Song and redefine customer engagement strategies.

📌 Senior CCaaS Architect at Accenture Song (Calgary)
🏢 Accenture
📍 Calgary