Step up as a Senior Conversational AI Architect at Quantiphi, specializing in Google Dialogflow CX with a hybrid work model in Montreal. Propel customer engagement through cutting-edge AI technology. Quantiphi is searching for a dedicated Conversational AI Architect with 10+ years of hands-on experience in conversational AI solutions.

This pivotal role involves designing and configuring Dialogflow CX environments, ensuring the delivery of top-tier customer service enhancements. You will work closely with architects and contact center experts to drive the successful rollout of these advanced solutions. Key Responsibilities:

- Configure and optimize Dialogflow CX conversation flows
- Develop and manage testing plans for deployments




- Document technical processes and create user guides
- Collaborate across teams for timely delivery of solutions
- Troubleshoot and enhance integrations for optimal performance

Requirements:

- Minimum of 8 years in conversational AI systems
- Proficient in Google Dialogflow CX and Firestore configurations
- Robust ability to create clear technical documentation
- Outstanding interpersonal and problem-solving skills
- Understanding of engagement solutions and analytics

Make an impact in your field by innovating AI-driven customer experiences at Quantiphi.

📌 Senior Conversational AI Architect at Quantiphi (Montreal)
🏢 Quantiphi
📍 Montreal