Become a vital part of the customer journey at MongoDB as a Senior Customer Success Manager in Montreal. Harness your business and technical skills to foster enterprise client success. In this senior role, you will be instrumental in managing a portfolio of high-profile accounts, ensuring clients maximize their investment in MongoDB solutions.

You will mentor team members while leveraging cross-functional resources to drive customer retention and advocacy. Your ability to analyze technical environments and partner with clients’ leadership will solidify their connection to MongoDB. Key Responsibilities:

- Identify and advise on technical risks in accounts
- Conduct comprehensive analyses for Enterprise review
- Drive successful account portfolio management strategies
- Collaborate with internal teams for enhanced service
- Support team growth through mentorship and coaching

Requirements:

- 7 to 10+ years in technical customer-facing roles
- 4+ years managing enterprise customer success
- Robust verbal and written influence skills
- A degree in Computer Science or a related field
- Fluent in both French and English for client communications

Shape the future of customer engagement at MongoDB in Montreal.

📌 Senior Customer Advocate Montreal
🏢 MongoDB
📍 Montreal