Become a valued member of Hagen Group in Montreal as a Senior Customer Service Representative focusing on pet products. Enjoy a hybrid work model while delivering outstanding customer experiences.

Your role will encompass managing customer relationships, solving inquiries, and ensuring a smooth order process from start to finish. Working closely with both internal teams and customers, you'll leverage your tech-savviness to drive improvements in service delivery. A robust commitment to relationship building alongside exceptional attention to detail will set you apart in this position. Key Responsibilities:

- Provide top-notch service across phone and digital channels
- Ensure effective order management and timely follow-ups




- Maintain data integrity across multiple business systems
- Quickly resolve order-related issues and discrepancies
- Coordinate with sales and various teams for seamless support Requirements:
- Experience with diverse software platforms
- Excellent organization and detail-oriented mindset
- Customer service background in retail or B2B settings
- Bilingual proficiency in French and English communications
- Initiative to find solutions and improve workflows Support Hagen Group's commitment to pet excellence with your customer service skills in Montreal.

📌 Senior Customer Experience Representative - Hagen Group (Baie-D'Urfe)
🏢 Hagen Group
📍 Baie-D'Urfe