Elevate your career with BC Public Service as a Senior Customer Service Representative in Smithers, BC. Engage directly with the public while leading a team in a welcoming, inclusive environment. This full-time, on-site role requires a strong commitment to delivering service excellence. You will supervise a team, provide in-person and phone services, and ensure fair, empathetic interactions.

Experience in conflict resolution and high-paced customer service is crucial for success in this position. Key Responsibilities:

- Lead and support a diverse team in service delivery
- Provide in-person and telephone services to clients
- Foster an inclusive and respectful environment
- Manage conflict and de-escalate challenging situations
- Ensure services are equitable for all constituents Requirements:
- Grade 12 graduation or equivalent education
- Experience in supervising teams in high-volume environments
- Proficient in MS Office and digital tools
- Solid communication and interpersonal skills
- Willingness to travel to other work sites Bring your leadership and customer service expertise to the BC Public Service in Smithers.

📌 Senior Customer Service Representative in Smithers
🏢 British Columbia Public Service Careers
📍 Smithers