Join the Customer Success team as a Senior Customer Success Manager in Montreal with a hybrid working model. Leverage your technical expertise to enhance customer relationships and drive success. This role requires deep technical and business acumen, focusing on maximizing the lifetime value for Enterprise accounts.

You'll advise on operational strategies, conduct business reviews, and build relationships with senior stakeholders. Mentoring peers and connecting teams is crucial for championing customer success and advocacy. Key Responsibilities:

- Identify risks and recommend operational strategies for complex accounts
- Conduct in-depth business reviews to enhance technical health
- Create and execute account strategies for customer retention




- Track business outcomes and forecast for senior leadership
- Leverage AI and maintain customer insights for effective engagement

Requirements:

- 7 to 10+ years in a technical customer-facing role
- 4+ years managing revenue for Enterprise clients
- Excellent communication skills for diverse audiences
- Bachelor's degree in a technical field
- Bilingual proficiency in French and English

Drive customer advocacy and maximize value through your role as a Senior Customer Success Manager in Montreal.

📌 Senior Customer Success Manager Hybrid Montreal
🏢 United States Digital Space
📍 Montreal