Become a Senior Customer Success Manager at MaintainX and make a meaningful impact on enterprise client relationships. Manage a portfolio valued at $2M to drive success in a B2B SaaS landscape. This position entails nurturing 200+ enterprise accounts, delivering polished communications with executive stakeholders, and employing data analytics to define engagement strategies.

Your focus will be on customer retention and growth through proactive outreach and tailored success programs. Collaboration with Account Directors and internal teams is essential for optimizing client satisfaction. Key Responsibilities:

- Manage a $2M portfolio of enterprise accounts
- Engage executive stakeholders with effective communication
- Leverage data insights to anticipate client needs




- Design scalable client success initiatives
- Collaborate on account strategy with multiple teams Requirements:
- 5+ years in Customer Success or related roles
- Proven ability with enterprise-level customer management
- Solid executive presence and communication skills
- Analytical mindset for data-driven strategies
- Experience with CRM tools like Salesforce and Gainsight Empower enterprise clients and drive measurable success with MaintainX through exceptional customer management and collaboration.

📌 Senior Customer Success Manager (Montreal)
🏢 MaintainX
📍 Montreal