Overview Kate Spade New York is a global lifestyle brand that designs extraordinary products for everyday life, including handbags, ready‑to‑wear, jewelry, footwear, and home décor. As part of the Tapestry portfolio, we are committed to innovation, inclusivity, and delivering a customer‑first experience. Supervisor – Store Leadership The Supervisor supports store leadership by creating a high‑energy sales environment, driving productivity, and ensuring operational excellence. Responsibilities span sales performance, client service, people development, and compliance with brand standards. Responsibilities Sales & KPIs – Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency. Client & Service Excellence – Build client relationships through proactive outreach; ensure exceptional in‑store and after‑sales experiences; model Kate Spade service behaviors and lead outreach to drive repeat business and VIP retention. Leadership & People Development – Coach team on goals and performance; support recruitment, onboarding, role‑modeling, and ongoing training; provide feedback to store leadership; foster an inclusive, equitable, and diverse culture. Operational Excellence & Compliance – Perform and supervise opening/closing procedures, cash handling, bank deposits, register operations, and facility security; process POS transactions and inventory functions; keep an organizedstockroom and ensure timely replenishment. Omni‑Channel, Digital & Data – Drive omni-channel and virtual selling initiatives,



including live‑stream shopping; promote brand‑safe social media engagement; lead customer data capture to grow loyalty and repeat purchases. Requirements Strong written and verbal communication skills; detail‑oriented, proactive, and able to multitask. 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium retail preferred). Ability to communicate effectively with customers and staff; confidently navigate the sales floor. Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook. Social media literacy and understanding of platform trends. Comfort with omni‑channel/virtual selling tools and clienteling systems. Strong English language proficiency (for EU). Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom. Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays). Equal Opportunity Statement Kate Spade is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications, without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, or other legally protected characteristics. Pay & Advantages Base Pay Range : $20.50 – $26.00 hourlyBenefits include medical, dental, and vision insurance; 401(k);paid paternity and maternity leave; commuter benefits;disability insurance; and tuition assistance. #J-18808-Ljbffr

📌 Acting Supervisor Ii - $20.5 - $26 An Hour (Toronto)
🏢 Kate Spade New York
📍 Toronto