Transform customer operations at 407 ETR as the Senior Director, where performance and quality are prioritized. Spearhead initiatives that enhance customer service and operational efficiency. In this pivotal role, you will be responsible for defining the strategic direction of Customer Operations Delivery.

Collaborate closely with various enterprise stakeholders to manage service delivery effectively. Your leadership capabilities will be essential in guiding multi-layered teams towards achieving high customer satisfaction and operational accountability. Key Responsibilities:

- Lead the strategic planning for customer operations
- Ensure compliance with quality assurance standards
- Manage workforce optimization and capacity planning




- Improve service delivery through data insights
- Enhance employee engagement and development initiatives Requirements:
- Bachelor’s degree in a related field; MBA preferred
- 10+ years of leadership experience, with expertise in operations
- Experience in managing complex operational environments
- Financial acumen in budgeting and performance metrics
- Bilingualism in English/French considered an asset Drive excellence in customer operations at 407 ETR while fostering innovation and high-performing teams.

📌 Senior Director Customer Operations at 407 ETR (Ontario)
🏢 Socket.dev
📍 Ontario