What You’ll Do

- Collaborate with customers to understand their business needs, data requirements, and desired outcomes with Workiva solutions.
- Partner with the pre-sales team to facilitate a seamless transition from the sales process to implementation services engagements and beyond
- Engage with Solution Architects and Customer Success teams to ensure a cohesive and positive customer experience throughout onboarding and implementation
- Analyze customer needs and recommend optimal use of Workiva’s Data Management Suite to achieve accurate, efficient, and scalable solutions
- Work closely with consulting project delivery stakeholders to define tasks, contribute to project plans, and monitor progress
- Review and establish data integration workflows between various customer systems and the Workiva platform
- Review and develop data queries and reporting solutions that meet customer analytical and reporting requirements, including mentoring internal and external stakeholders on leading practices
- Conduct knowledge sharing sessions with customer and partner application owners to enable self-sufficiency and ongoing success.
- Review and create documentation for deployed customer and partner solutions, configurations, and best practices
- Gather feedback from customer and partner interactions and share insights with Product Development and Product Management.
- Drive customer and partner success by fostering product adoption, ensuring satisfaction, and contributing to overall customer health
- Collaborate with Customer Success and Partner Experience teams to define expected outcomes and demonstrate the value realized by customers and partners
- Accurately document new and existing data management features and functionalities for internal and external reference.
- Proactively monitor customer and partner environments, staying informed about the Workiva product roadmap to provide effective support and guidance

What You’ll Need

Minimum Qualifications

- Bachelor's Degree in a technical field of study,



preferably Computer Science, Computer Engineering, Information Technology, or similar
- 6+ years of related career experience in customer-facing roles, preferably Technical Customer Success, Solution Architecture, or Consulting

Preferred Qualifications

- Bilingual in French or Spanish (Native/Executive level)
- Experience with Python for scripting and automation
- Experience integrating or managing SaaS applications and enterprise systems, particularly within Accounting, Finance, Audit, Risk & Compliance, or Sustainability
- Expertise working with complex, regulated data structures and translating regulatory requirements into scalable, software-driven workflows
- Experience integrating with or managing ERP (e.g., Oracle, Workday, SAP, Sage), EPM (e.g., Oracle, Planful, Anaplan), and enterprise data/analytics platforms (e.g., Snowflake, Power BI)
- Foundational knowledge of cloud platforms and modern data architectures (e.g., Snowflake, Databricks, BigQuery, Redshift, Azure Synapse)
- Experience with integration technologies such as Informatica, SSIS, Boomi, MuleSoft, or Workato
- Robust understanding of APIs, including REST and SOAP protocols, JSON/XML formats, and hands‑on API execution through scripting.
- Solid knowledge of data engineering, data warehousing, ETL processes, and SQL query development
- Strong problem‑solving and technical diagnostic skills.
- Data‑driven and detail‑oriented with the ability to manage priorities independently
- Excellent written and verbal communication skills, including executive‑level presentations
- Proven ability to build credibility, influence stakeholders, and drive cross‑functional alignment
- Demonstrated commitment to customer success and long‑term value creation

Travel Requirements and Working Conditions

- 15% Travel for internal meetings
- Reliable internet access for any period of time working remotely and not in a Workiva office

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world's most complex organizations. Our AI-powered platform uni

📌 Senior Domain Architect-Data Management (French Preferred) (Canada)
🏢 Workiva
📍 Canada