Optimize client solutions as a Senior Consultant specializing in Dynamics 365 Customer Engagement with BDO Canada. This full-time role enhances advisory services and post-implementation support. In this senior client-facing role, you'll transition BDO's service engagements from reactive support to a more strategic advisory approach.
Your expertise will ensure clients maximize their investments in Dynamics 365 CE and Power Platform capabilities. You will proactively identify opportunities for operational improvements while fostering a customer-first culture within your engagements. Key Responsibilities:
- Deliver advisory services focused on client success
- Conduct structured discussions and value-oriented analyses
- Resolve complex issues with advanced troubleshooting
- Design repeatable optimization services for clients
- Facilitate training and knowledge-sharing sessions Requirements:
- At least 7 years in Dynamics 365 Customer Engagement
- 3+ years in a senior Power BI role
- Must hold multiple relevant Microsoft certifications
- Experience with Dataverse and Microsoft cloud
- Robust analytical and communication skills Leverage your deep expertise in Dynamics 365 to enhance client success and streamline their operations.