Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. the company is the foundation for secure connections between people and technology. By harnessing the power of the cloud, the company allows people to access applications on any device at any time, while allowing for strong security protection. The the company service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.

Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust the company to help their organizations work faster, boost revenue, and stay secure. In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the the company platform, our technology and the value proposition that we bring to customers of all sizes.

You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

Work hands on with the company customers, primarily in a post-sales role, to provide innovative consulting services. ~ Gather, analyze, and document post-sales requirements. ~ Communicate to customers and partners at the technical and/or functional level appropriate for the situation.



~ Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction. ~ Be prompt and deliver high quality service and leadership to align with customer goals and requests. ~ Manage project scope, schedule, status, and documentation. ~ Mentor and train customers on the service. ~ Act as a liaison between Customers and Product Management to drive product development. ~ Lead interaction and collaboration with other the company teams such as Engineering and Support as needed to address escalated issues. ~ Interact with management and other roles within the customer organization and the company. ~ Collaborate with the sales team on existing customers up-sell and cross-sell opportunities. ~ Perform hands on technical design, configuration, and troubleshooting of the the company service. ~ Shape and Influence the company’s growth and scalability, by designing recent offerings, and finding new ways to deliver amazing customer satisfaction. ~ Manage multiple concurrent deployment projects. ~ While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. ~ You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities. ~ Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.



~ Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations. ~ Ensure quality and time management processes are followed by team (e.g., change controls, time tracking). ~ Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. ~25% future travel required to customer sites. 5+ years experience as a technical consultant delivering solutions to external customers. ~ Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc). ~ Some knowledge of enterprise web technologies, security and cutting-edge infrastructures. ~ Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) ~ SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred ~ Ability to Multi-task and manage multiple customer engagements is a requirement. ~ Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards Experience with technologies and protocols to support identity federation and robust access control models (e.g., Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets. Communicates with internal and external customers and all levels of management. Effectively communicate technical information to non-technical audiences.

Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.

Team and Customer Interaction: Communicates effectively with customers to identify needs and evaluate alternative t #

📌 Senior Implementation Consultant (Quebec)
🏢 United States Digital Space
📍 Quebec