Elevate your career with the Ontario Cannabis Store as a Senior IT Support Analyst. Your expertise will support reliable operations in an exciting and evolving industry. In this role, you'll be a key player in the Enterprise Support team, providing technical guidance for OCS systems, especially Dynamics 365.

By delivering Level 2 support and creating vital documentation, you will ensure effective system operations and enhanced customer satisfaction. Your contributions will directly impact our process improvements and service agreements. Key Responsibilities:

- Deliver expert Level 2 support for OCS systems
- Document processes and maintain user access
- Implement changes and diagnose solutions effectively
- Collaborate in defining service level agreements
- Contribute to project lifecycles with analytical skills Requirements:
- Relevant education with at least 2 years of IT support experience
- Robust knowledge of Dynamics 365 and eCommerce systems
- Excellent analytical and critical-thinking abilities
- Experience with large datasets and problem-solving
- Familiarity with Agile practices is a plus Bring your talents to OCS and enhance our operational excellence with your IT support capabilities.

📌 Senior IT Support Analyst - Ontario Cannabis Store (Toronto)
🏢 StratCann Services
📍 Toronto