Elevate your career as the Senior IT Support Services Manager at Indero. Drive initiatives for enhancing IT support services while ensuring overall user satisfaction and compliance. This senior role oversees Service Desk operations, user support processes, and endpoint management with a focus on continuous improvement.

You will lead your team in meeting service delivery goals, implement automation strategies, and cultivate vendor partnerships. Your analytical prowess and communication skills will play a crucial role in aligning IT objectives with broader organizational goals. Key Responsibilities:

- Direct daily Service Desk operations and team oversight
- Optimize incident resolution processes and ticket management
- Monitor and analyze service performance metrics
- Lead continual service improvement initiatives
- Ensure compliance with IT security policies and regulations Requirements:
- 5-8 years of service desk or IT support experience
- Proven team management experience is required
- ITIL® Foundation Certification is a must
- Proficiency in Microsoft 365, Intune management
- Robust problem-solving and communication capabilities Shape the future of IT support services at Indero through your leadership.

📌 Senior IT Support Services Manager at Indero (Montreal)
🏢 Indero (formerly Innovaderm)
📍 Montreal