Required Skills & Experience

- 10+ years of progressive experience in lease administration, real estate operations, portfolio management, or corporate real estate services.
- Demonstrated leadership experience managing large-scale programs, teams, and client relationships.
- Bachelor's degree in Real Estate, Finance, Accounting, Business Administration, or a related field.
- Experience managing enterprise-level lease portfolios and complex stakeholder environments.
- Strong expertise in lease abstraction, lease auditing, financial reconciliations, and lease administration best practices.
- Experience with landlord payment processing and/or tenant revenue processing.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously.
- Exceptional analytical, problem-solving, and communication skills.
- Experience leading multidisciplinary teams and managing managers.

Nice to Have Skills & Experience

- Experience supporting large corporate, institutional, or professional services real estate portfolios.
- Bilingual French and English communication skills.
- Qualified real estate, accounting, or project management certifications.
- Experience within a managed services or professional services environment.
- Experience monitoring and managing KPI- and SLA-driven service delivery models.
- Experience leveraging AI and automation tools within lease administration workflows.
- Familiarity with lease management technologies, including: IBM TRIRIGA, Planon, Archibus, Yardi, MRI ProLease, Lucernex, Nuvolo, ServiceNow Workplace Service Delivery (WSD), CoStar, Manhattan One





Job Summary Insight Global is seeking a Senior Manager, Lease Administration & PMO to support a leading professional services organization. This individual will provide strategic leadership for lease administration operations, portfolio governance, and program delivery across complex real estate environments. The successful candidate will oversee large-scale lease administration programs, lead high-performing teams, drive operational transformation initiatives, and serve as a trusted advisor to executive stakeholders.

This role is ideal for a real estate operations leader who is passionate about optimizing portfolio performance, reducing occupancy costs, improving operational efficiency, and leveraging technology and AI to modernize lease administration services.

Key Responsibilities

- Lead the strategic direction and day-to-day performance of lease administration services across multiple real estate portfolios.
- Oversee complex lease administration operations, ensuring accuracy, compliance, and service excellence.
- Direct large-scale lease audit and cost recovery programs that deliver measurable financial savings.
- Partner with executive stakeholders to develop and implement strategies that optimize real estate portfolios and occupancy costs.
- Drive digital transformation initiatives, including AI-enabled lease abstraction,



workflow automation, analytics, and lease management technologies.
- Establish and monitor governance frameworks, KPIs, SLAs, and operational risk controls.
- Lead and mentor managers and cross-functional teams to ensure successful delivery of client engagements.
- Develop talent strategies, leadership development plans, and succession planning initiatives.
- Oversee financial performance, operational efficiency, compliance, and risk management across lease administration portfolios.
- Deliver executive-level reporting on portfolio performance, service metrics, financial outcomes, and strategic initiatives.
- Ensure compliance with lease obligations, contractual commitments, accounting standards, and regulatory requirements.
- Identify opportunities to streamline processes, improve service delivery, and drive scalable operational improvements.

What You’ll Bring

- Strategic leadership and executive-level stakeholder management skills.
- Ability to influence business decisions through data-driven recommendations and portfolio insights.
- A continuous improvement mindset focused on innovation, operational excellence, and client outcomes.
- Experience driving organization-wide transformation initiatives and change management efforts.
- Strong financial acumen with a proven ability to identify and deliver cost-saving opportunities.

AI: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

📌 Senior Manager, Lease Administration (Ontario)
🏢 Insight Global
📍 Ontario