- Big Viking Games is hiring a Senior Manager, People & Culture to build our People function from the ground up

- This is the person who will own People and Culture end to end: the frameworks, systems, manager capability, employee lifecycle, and day-to-day HR operations that help the company run well, treat people fairly, and scale

- This is a genuine greenfield build. You will design and roll out the core People infrastructure, including the employee handbook, HR policies, performance framework, career paths, job architecture, compensation processes, manager training, HR systems, and the operating rhythms behind them

- You will do this with executive backing, direct access to leadership, and the room to build it properly

- Reporting to the COO, you will be the senior People voice in the business. You will partner with leaders and managers to bring structure, consistency, fairness, and evidence-based decision-making into how we hire, onboard, manage, develop, reward, and retain people

- This role is not about doing managers’ jobs for them. HR builds the system, equips managers, coaches them, and supports the organization in living up to it. Managers remain accountable for managing their teams. Your job is to make them better at it
- The right person is people-first, systems-minded, practical, technically comfortable, and curious about how AI and automation can help a lean People function operate with more speed, consistency, and clarity

- HR Foundations and People Frameworks:

- Design and roll out the core People infrastructure, including the employee handbook, HR policies, performance-management framework, career and competency frameworks, and job architecture

- Stand up a performance system with clear manager scorecards, calibrated ratings, and consistent standards so raises, promotions, recognition, and performance decisions are transparent and grounded in evidence

- Build succession planning and a documented one-on-one and check-in rhythm across the organization

- Own the full employee lifecycle, including recruiting support, onboarding, probation, role changes, performance cycles, compensation reviews, leaves, accommodations, and offboarding

- Create clear templates, workflows, playbooks, and documentation that help managers and employees understand how things work

- Improve consistency across teams without adding unnecessary bureaucracy

- Manager Enablement and Leadership Development:

- Build the manager operating system: training, coaching, tools, templates, and rhythms that help managers become stronger leaders

- Bring clarity to roles, responsibilities, ownership, and decision-making across the management layer

- Coach managers and leaders through difficult people situations, performance conversations, employee relations issues, and organizational change

- Support managers in applying People frameworks consistently, fairly, and with positive judgment

- Partner with leadership to keep the performance bar high and applied fairly

- Build practical routines for one-on-ones, check-ins, goal setting, feedback, documentation, recognition, and follow-through

- Help create a culture where feedback is direct, timely, respectful, and useful

- Talent Acquisition and Employer Brand:

- Own full-cycle recruitment where needed, including role definition, sourcing, screening, interview coordination, offers, and onboarding

- Build the systems that help every department hire well, not just the searches HR runs directly

- Train hiring managers on structured interviewing, role calibration, candidate evaluation, scorecards, and debriefs

- Help create a professional candidate experience that reflects the company we are building

- Strengthen our employer brand through job postings, candidate communications, leadership visibility, careers-page content, employee stories, and consistent role narratives

- Support proactive pipeline development in a tight talent market

- Operate the ATS and sourcing tools with discipline, including role workflows, candidate status tracking, interview stages, and hiring documentation

- Total Rewards and Compensation:
- Build market-benchmarked salary bands and a clear compensation philosophy

- Help define where we choose to lead the market, where we match the market, and how we make those tradeoffs

- Bring transparency and consistency to compensation, promotions, leveling,



and pay decisions

- Support pay-equity compliance and compensation review processes

- Partner with Finance on payroll inputs, compensation data, bonus administration, benefits, RRSP, and total rewards reporting

- Use HRIS data to help leadership make better compensation and workforce decisions

- Employee Relations, Culture, and Engagement:

- Handle employee relations end to end, including grievances, conflict, harassment complaints, investigations, performance concerns, accommodations, and sensitive employee matters

- Apply a consistent, well-documented standard rooted in fairness, respect, and evidence

- Provide a safe, credible channel for employees and managers to raise concerns

- Own engagement and retention programs, including eNPS or engagement surveys, action planning, recognition, and follow-up

- Help strengthen connection, belonging, accountability, and trust across the company

- Navigate sensitive, high-stakes people topics with evenhanded judgment, clear communication, and consistently applied principles

- People Operations, HRIS, and Compliance:

- Make Humi the single source of truth for employee, compensation, performance, leave, benefits, and organizational data

- Keep employee records, HRIS workflows, reporting fields, and the interactive org chart accurate and current

- Own HR operations and records, including onboarding and offboarding administration, employee documentation, leaves, accommodations, time off, and policy records

- Maintain HR compliance with Ontario employment standards and other Canadian jurisdictions where we employ people

- Support compliance areas such as job-posting rules, electronic-monitoring policies, disconnecting-from-work policies, AODA, pay equity, employment records, workplace violence and harassment, and health and safety obligations

- Own workplace health, safety, and wellbeing obligations, including the workplace violence and harassment program and psychosocial or mental-health considerations

- Manage offboarding and terminations professionally, compassionately, and with appropriate documentation

- Organizational Design, Workforce Planning, and Change:

- Partner with the COO and leadership on workforce planning, headcount planning, org design, spans and layers, and contractor-versus-employee mix

- Support people-side change management during growth, restructuring, role changes, operating model changes, and new ways of working

- Help leadership understand organizational risk, talent gaps, succession needs, and team-health issues

- Build a well-documented People foundation, including policies, SOPs, records, org data, workflows, and manager tools that scale cleanly as the company grows

- People Analytics, AI, and Automation:

- Build and own a monthly People dashboard for the COO and senior leadership

- Track the metrics leadership needs, including headcount, hiring, time to fill, attrition, retention, engagement, performance cycle completion, compensation movement, manager readiness, and people-risk indicators

- Use AI and automation thoughtfully to reduce manual HR work, improve documentation, summarize information, support reporting, and make People workflows faster and more consistent

- Operate confidently across HR systems, ATS platforms, spreadsheets, dashboards, collaboration tools, documentation systems, and everyday workplace software

- Identify opportunities to automate repetitive workflows without losing human judgment, employee trust, or privacy discipline

Benefits

- Extended Health + Dental Insurance: We provide extended health & dental insurance, along with an ample Health and Wellness Spending Account, so that you and your family can prioritize well-being.

- Hybrid Work: We offer various remote positions across Ontario and hybrid positions for team members based in Toronto. Regardless of location, we adapt our work practices to ensure everyone is supported.

- Generous Paid Time Off:



Vikings enjoy 15 days of paid vacation and 5 paid sick days annually. We also offer Flex days for hybrid employees who occasionally need to work from home on typical office days.

- Flexible Work Hours: We prioritize collaboration during core working hours, while offering flexibility outside of that to help you manage life’s demands.

- Continuous Learning: We champion self-directed learning and offer support for courses, certifications, and programs that help you grow in your role - and beyond.

- Fair & Evolving Compensation: We’re committed to paying fairly for your role and contributions. Salaries are reviewed twice a year to ensure they stay aligned with your impact and the market.
- Ability to work from our Toronto office 4 days per week

- Strong written communication skills and the ability to create clear policies, manager guides, templates, playbooks, and employee communications

- Genuine curiosity about AI and automation, with a practical view of how they can improve People work

- Strong judgment with sensitive situations, confidential information, employee relations matters, and difficult conversations

- Evidence-based judgment. You make people decisions defensible with data, documentation, fairness, transparency, and consistency

- Demonstrated experience building People infrastructure from scratch or materially rebuilding immature People systems

- Strong experience across the full HR remit: recruiting, onboarding, performance management, employee relations, total rewards, engagement, compensation, compliance, and workforce planning

- Strong knowledge of Canadian and Ontario employment law, with a practical command of HR compliance obligations

- 5 to 7+ years of experience in HR, People Operations, People & Culture, HR business partnership, or a related role
- A track record of coaching and upskilling managers. You make managers better rather than doing their jobs for them

- Technical comfort across HRIS, ATS, Google Workspace, Slack, spreadsheets, dashboards, and modern workplace tools

- Discretion, follow-through, calm under pressure, and a bias toward action in ambiguity

- Senior or leadership-level ownership of the People function, or significant ownership of major People programs

- You are naturally curious, especially about how AI, automation, data, and better systems can make People work faster, clearer, and more useful

- You are fair and evidence-driven. You believe people decisions should be defensible, transparent, and grounded in consistent principles

- You are people-first. You genuinely care about employees and managers, and you build systems that help them succeed

- You are calm under pressure, trusted with sensitive information, practical, and low ego. You can write a policy, coach a manager, clean up an HRIS workflow, and handle a sensitive employee issue in the same week

- You are a multiplier. You make managers more effective and build capability that outlasts any one project

- You are a builder by instinct. You see gaps, create structure, and move work forward without waiting to be asked

- Experience in gaming, live-service products, SaaS, technology, digital products, or other always-on business models

- CHRP, CHRL, or equivalent HR certification

- Experience with Humi or similar HRIS platforms

- Experience with applicant tracking systems and LinkedIn Recruiter

- Experience building People dashboards, compensation bands, pay-transparency frameworks, and people analytics

- Experience creating employee handbooks, policy frameworks, manager training, HR playbooks, and employee lifecycle workflows

- Experience building performance management systems, career frameworks, competency models, job architecture, or compensation review processes

- Experience supporting a company through significant growth, restructuring, investment, operating model change, or cultural reset

- Experience working directly with a COO, CEO, founder, or senior leadership team- This posting is for an existing vacancy

- Big Viking Games may use AI-assisted tools at some steps of the recruiting process, including application review support, candidate research, interview preparation, scheduling support, and workflow administration

- AI does not make final hiring decisions. Hiring decisions are made by people

- Every interviewed candidate will be informed of their status within 45 days of their final interview

📌 Senior Manager of HR, People & Culture (Toronto)
🏢 Big Viking Games
📍 Toronto