Deliver exceptional service as a Customer Service Specialist with YMCA Kamloops. This full-time role offers a diverse work schedule, ensuring positive engagement with members and promoting programs.
As a vital part of the Member Services Team at the Downtown YMCA, you will report to the Member Experience Supervisor. Your responsibilities will include providing excellent customer service, responding to inquiries, and assisting with membership sales and retention. Engage with members through facility tours and fitness floor orientations while ensuring adherence to YMCA standards.
Key Responsibilities:
• Promote membership sales in a qualified manner
• Provide facility tours and fitness floor orientations




• Assist members with fitness-related questions
• Ensure member compliance and safety standards
• Maintain cleanliness in all program areas
Requirements:
• 1+ year experience in customer service and sales
• Current Emergency First Aid & CPR-C certificate
• Proficiency in Microsoft Office and CRM systems
• Reliable transit access or vehicle preferred
• Secondary school completion required
Utilize your customer service skills to support community engagement at YMCA Kamloops.
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📌 Customer Service Specialist at Kamloops YMCA
🏢 YMCA of GREATER VANCOUVER
📍 Kamloops