The Senior Manager, Client Delivery & Implementation sits at the center of the client lifecycle, translating signed partnerships into fully operational, high-performing campaigns.Acting as the bridge between Business Development, Technical Delivery, and Customer Success, this role owns the critical path from contract through launch—ensuring that what is sold is not only delivered, but delivered with precision, speed, and a consistently high-quality client experience.Operating in fast-paced, project-based cycles (typically ~6 weeks), the role combines structured project management, technical coordination, and client leadership. The Senior Manager serves as the client’s primary point of contact during implementation, while orchestrating cross-functional teams to achieve launch readiness across field operations, systems, and reporting.This role is both highly operational and highly visible - responsible for ensuring seamless transitions between revenue generation, onboarding, and long-term account growth.ImpactEnsures every client engagement launches with clarity, alignment, and operational readinessProtects the integrity of the sales-to-delivery handoff, reducing friction and execution riskAccelerates time-to-launch while maintaining a high standard of client experienceEstablishes the foundation for long-term client success, retention, and expansionKey ResponsibilitiesOwn the onboarding lifecycle from contract signature through go-liveServe as the primary client lead during implementation, setting expectations and driving accountabilityTranslate client objectives into clear execution plans across internal teamsCross-Functional OrchestrationAct as the central coordinator across Business Development, Field Operations, Data, and TechnologyAlign stakeholders on timelines, deliverables,



and dependencies to ensure launch readinessProactively identify risks and drive resolution across teamsField & Operational ReadinessPartner with Operations and Field Leadership to ensure staffing, training, messaging, and logistics are fully preparedValidate that on-the-ground execution aligns with client commitmentsTechnical & Systems ImplementationCoordinate campaign setup across data systems, integrations, and reporting infrastructureEnsure workflows, tracking, and outputs are configured, tested, and validated prior to launchLifecycle Transition & ContinuityLead structured handoff to Customer Success, ensuring full continuity of context, documentation, and ownershipRe-engage as the implementation lead for expansions, relaunches, or complex program changesProject & Process ExcellenceManage multiple concurrent implementations with clear timelines, milestones, and documentationContinuously refine onboarding processes to improve speed, quality, and scalabilityCore CompetenciesAbility to operate as bothproject manager and client leadin parallelStrong translation skills – turning complex technical and operational requirements into transparent plansHigh attention to detail paired with strong execution velocityConfident stakeholder management across clients and internal teamsStructured, organized, and deadline-drivenProactive risk identification and problem-solvingCollaborative, low-ego approach with strong ownership mindsetQualifications & Experience3–5+ years in implementation, onboarding, project management,



or client operations rolesProven ability to manage multiple high-tempo, time-sensitive launches simultaneouslyExperience coordinating across technical, operational, and client-facing stakeholdersStrong written, verbal, and presentation skillsHigh level of accuracy and organization in managing complex workflowsExperience in agency, fundraising, campaign operations, or similar environments is an assetWhat We Offer YouFlexible work environmentA competitive pay rate and generous bonus opportunity100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)Company wide Socials & Milestones CelebrationsPaid Sick Days and Employee Assistance Programs, including premium mental health resourcesGroup Auto & Home Insurance deep discounts through The CooperatorsAccess to Employee Discounts to 1000+ stores through Perkopolis (Cineplex, Wonderland, CNE and much more!)Internal advancement opportunities and role development pathwaysAn open, inclusive and diverse working environmentPay RangeCAD $70,000.00 - $80,000.00Additional InformationAny offer of employment will be subject to verification of employment and education background checks, including a criminal record check.Candidates must be legally entitled to work in Canada at the time of their application.AccessibilityGlobalfaces promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier‑free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Recruiting Manager if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.#J-18808-Ljbffr

📌 Senior Manager, Client Delivery & Implementation - C$70,000 - C$80,000 A Year (Toronto)
🏢 Globalfaces
📍 Toronto