AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration. Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for positive. Thank you to our team and stakeholders who have helped us achieve this significant milestone! EMPLOYMENT TYPE Full-time, Permanent, Hybrid ABOUT THIS OPPORTUNITY The Bilingual Program Service Coordinator will interface with program applicants over the phone, by web chat and e-mail, responding to program general inquiries, and provide quality service and insight into the process. ACCOUNTABILITIES Provides help to program members and prospective members in both English and French, in a contact center that operates from 8:30am to 5:00pm, using live-agent chat, web chat, and online fax/mail.



Ability to handle a high volume of incoming calls Supports families throughout the entire registration and intake process Follows an established process to facilitate consistent registration of eligible program applicants Assesses applicant needs and provides information regarding possible solutions Other duties as assigned. Answers questions and provides information about the program application and applicant eligibility for services and program. Uploads, tracks, saves, and updates applications, when required Contributes to the verification of applications against internal and external databases QUALIFICATIONS 3-5 years of previous customer service/administrative experience Experience delivering services in the developmental services sector is an asset Familiarity with contact center environment and tools including live chat, web chat, phone, and online fax/mail Understands how to deal with marginalized and vulnerable populations Strong computer skills, specifically in MS Word, Excel; and aptitude for database software Education Post-Secondary education, in social work or another related field Skills & Abilities Advanced written and verbal communication skills with attention to detail. Robust interpersonal skills to maintain good customer service Ability to prioritize work under pressure Exceptional organizational skills to work independently, and take initiative Problem solving and analytical reasoning skills ANNUAL SALARY ANNUAL SALARY: $55,000 to $65,000 PERFORMANCE BONUS PERFORMANCE BONUS: Up to 6% of annual salary WHAT WE OFFER Group Benefits : Coverage begins on the employee’s first day and includes a Health Care Spending

📌 Bilingual Program Service Coordinator - C$55,000 - C$65,000 A Year (Toronto)
🏢 AccertaClaim Servicorp
📍 Toronto