Become RBC’s Associate Director, Senior CRM Business Systems Analyst, driving a major CRM modernization initiative through innovative business analysis and technology integration. This full-time position emphasizes leadership in Agile environments.As a pivotal member of the RBC Capital Markets team, you will oversee the development and implementation of a recent CRM system used by a global user base. Engaging closely with development teams and stakeholders, you will ensure precise documentation of business needs while enhancing your team’s capabilities through mentorship. A strategy-driven role ideal for technologists passionate about CRM solutions.Key Responsibilities:
- Lead detailed business and system requirement documentation
- Collaborate with solution architects on implementation strategies




- Maintain effective communication with all stakeholders
- Manage project risks and ensure scope alignment
- Develop and preserve a repository of documentationRequirements:
- 5-7 years experience in business systems analysis
- Strong knowledge of Salesforce Financial Services Cloud
- Agile development familiarity with Jira and Confluence
- Hands-on with data transformation and analysis techniques
- Effective in large audience presentationsInnovate and transform RBC’s CRM experience while enhancing your career with a leading financial institution.#J-18808-Ljbffr

📌 Rbc Associate Director, Business Systems Analyst (Toronto)
🏢 Socket.dev
📍 Toronto