Shape the future of workforce management at Wealthsimple by leading systems automation. Focus on building scalable AI solutions that redefine operational excellence.As a key player within Wealthsimple’s Client Experience Operations team, you will be responsible for enhancing the WFM function through automation. This position entails designing intelligent agents, establishing forecasting models, and making critical platform decisions. Your leadership will be crucial in mentoring the analyst team and integrating technology into daily operations, creating efficiencies across client services.Key Responsibilities:
- Build AI-driven solutions to streamline WFM
- Develop advanced scheduling and forecasting models
- Assess and co-own WFM platform functionalities




- Collaborate with data teams and leverage existing systems
- Mentor analysts in WFM processes and documentationRequirements:
- 6-8 years in operational experience within WFM
- 5+ years in end-to-end WFM solution deployment
- 3+ years with AI and automation frameworks
- Proven success with REST API coding and integrations
- Ability to mentor and guide non-technical teamsJoin Wealthsimple to lead WFM systems automation, enhancing the operational landscape for superior client support.#J-18808-Ljbffr

📌 Lead Wfm Systems Automation At Wealthsimple (Toronto)
🏢 Wealthsimple
📍 Toronto