Client Location: Calgary, AB (Hybrid Role): 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday) Engagement Model: Skilled Services Engagement – B2B (Incorporated Entities Only) Note on Assignment Type

This position is provisionally Hybrid , requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM , Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

Key Responsibilities Lead human-centred design activities across ASHC digital services. Plan and conduct user research, interviews, workshops, usability testing, and discovery activities. Develop journey maps, service blueprints, and future-state service models.

Create UX deliverables including information architecture, user flows, wireframes, and prototypes. Design accessible, responsive user interfaces for web and enterprise platforms. Develop and maintain enterprise design systems and design standards.

Apply WCAG 2.2 AA accessibility standards throughout the design lifecycle. Collaborate with Product Managers, Business Analysts, Developers, Architects, and QA teams. Facilitate workshops, design thinking sessions, and stakeholder engagements.

Support developer handoff, design QA, and validation activities. Measure user outcomes and drive continuous service improvement.

Mandatory

Requirements / Job Specs

Experience Minimum 10 years of progressive UX, UI, and Service Design experience in complex enterprise environments.



Minimum 5 years supporting digital transformation initiatives within government, public sector, crown corporations, or comparable environments.

Education Post-secondary diploma or degree in: Interaction Design Human Computer Interaction (HCI) Product Design User Experience Design Graphic Design Computer Science Related discipline Required Skills Human-Centred Design (HCD) methodologies.

Design

Thinking. User research and usability testing. Service design and service blueprinting. Persona development and journey mapping. User flows, wireframes, and interactive prototypes. Enterprise design systems and component libraries. Accessibility compliance (WCAG 2.2 AA). Stakeholder engagement and workshop facilitation. Design QA and developer collaboration. Tools

Experience with: Figma FigJam Jira Confluence Proposal Response Must Address Human-Centred Service Design & User Research Experience UX/UI Design, Enterprise Design Systems & Accessibility Experience Digital Service Delivery & Product Design Experience Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

📌 Senior Service & UX Designer (Calgary)
🏢 Akkodis
📍 Calgary