Responsibilities Defines the structure and relationship among CRM solutions, including the identification of re-usable components, quality level metrics, the organization and layering of software, and the determination of interfaces.

Responsibilities also include developing, implementing and managing CRM solutions in a large and distributed environment, monitor the whole system, understand all interactions between components on a given level of abstraction, as well as to define limitations and requirements for source code. Defines the interactions between application packages, databases and middleware systems.

General

Skills - Leadership experience in the development and implementation of CRM solution architectures at the specified experience level - Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols - Knowledge of performance considerations in different environments - Experience in structured methodologies for the design, development and implementation of applications - Experience with middleware and gateways - Extensive experience in CRM applications analysis and design in large enterprise environments - Experience in the use of development tools, Computer Aided Software Engineering ( C A S E ) tools, information retrieval packages, and other software tools such as project management software and business re‑engineering software - Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries - Experience in developing enterprise architecture deliverables (e.g. models) - Awareness of emerging I⁢ trends and directions - Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills - A team player with a track record for meeting deadlines Desirable Skills - Knowledge and understanding of object-oriented analysis and design techniques - Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture methodologies, processes and practice - Knowledge and understanding of Information Management principles, concepts, policies and practices - Experience designing detailed functional and technical requirements for new and existing business solutions - Experience developing enterprise architecture deliverables (e.g. models and documentation) - Experience leading multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations - Experience designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms Experience Requirements Technical Skills (60%) - Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation,



customization, and governance of enterprise-wide platforms.

- Knowledge and experience in Microsoft Dataverse Architecture, including data modeling, entity design, security models, and data management strategies.
- Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.
- Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
- Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
- Knowledge and experience integrating enterprise applications using MuleSoft and other enterprise integration technologies, including API-led connectivity and service orchestration.
- Experience designing and implementing Dynamics 365 Security Models, including business units, security roles, access controls, and data segregation strategies.
- Demonstrated experience designing multi-tenant enterprise platforms supporting multiple lines of business through configurable and reusable solution components.
- Experience designing, documenting, and governing REST-based API architectures and enterprise integration standards.
- Demonstrated hands-on experience implementing and optimizing Power Automate workflows and business process orchestration solutions.
- Knowledge and experience designing external-facing and internal-facing digital solutions using Power Pages and related Microsoft technologies.
- Experience developing and governing Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure-hosted custom components.
- Demonstrated experience in Enterprise Data Architecture, including common data models, data integration, migration strategies, and information governance.
- Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID, role‑based access controls, and enterprise security best practices.
- Demonstrated experience establishing architecture standards, reusable design patterns, technology roadmaps, and solution review processes. Communication, Consultation, Collaboration and Facilitation Skills (40%) - Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements and architecture approaches.




- Strong communication skills with the ability to translate complex technical concepts and architecture decisions into explicit business-focused recommendations.
- Demonstrated experience facilitating architecture workshops, design sessions, and stakeholder meetings to achieve consensus across multiple lines of business.
- Experience collaborating with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams to ensure alignment with enterprise standards and strategic objectives.
- Proven ability to engage, influence, and provide trusted advisory services to senior executives, business sponsors, product owners, and technical stakeholders.
- Demonstrated experience gathering, analyzing, and translating business and technical requirements into scalable solution architectures and implementation roadmaps.
- Experience presenting architecture assessments, solution options, recommendations, and technical risks to governance committees, executive audiences, and project teams.
- Strong facilitation, negotiation, and consensus-building skills to resolve competing priorities, technical constraints, and stakeholder expectations.
- Demonstrated experience leading architecture reviews and providing technical guidance, mentorship, and direction to project and delivery teams.
- Strong written communication skills with experience producing architecture documents, design specifications, standards, roadmaps, and executive briefing materials.

Preferred Qualifications - Microsoft Certified: Dynamics 365 Solution Architect Expert.

- Microsoft Certified: Power Platform Solution Architect Expert.
- Azure Solutions Architect Expert certification.

Supplier Comments Closing Date/Time: 2026-08-20, 12:00 p.m.

Max submission: 1 (one) 5 days onsite ?Must Have - Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.

- Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.
- Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
- Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
- Produce architecture deliverables including:
- Physical Architecture Diagrams - Solution Architecture Documents - Integration Architecture Specifications - Security Architecture Designs - Data Flow Diagrams - Environment Architecture Nice to Have - Microsoft Certified: Dynamics 365 Solution Architect Expert.
- Microsoft Certified: Power Platform Solution Architect Expert.
- Azure Solutions Architect Expert certification.

📌 Senior Solution Architect – CRMLand & Resources Cluster (Toronto)
🏢 Softline™ Technology
📍 Toronto