The Senior Technical Account Manager (STAM) provides leadership and strategic direction for key accounts and is responsible for working independently to lead complex projects, and provide expert technical guidance to customers, and leading the resolution of diverse and non-routine complex technical issues. This role exercises independent judgment and creative solutioning to ensure customer success. The STAM may coordinate the activities of other team members (team lead) to ensure successful completion of projects and assignments.

The STAM proactively develops and maintains strategic relationships with key customer stakeholders, serving as a trusted advisor and technical leader. This position contributes to overall business growth by driving customer satisfaction and retention. Candidate must speak French and English.

Support enterprise customers implementing automated and containerized cloud application platform solutions Perform technical reviews and share knowledge to proactively identify and prevent issues Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat Collaborate with the engineering, R&D;, product management, and technical support teams Create documentation regarding customer issues and technical details on how to resolve them Manage and grow customer relationships by delivering attentive, relationship-based support Travel occasionally to visit regional customers 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization ~ Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible by Red Hat) ~ Ability to manage multiple issues and projects with shifting priorities and timelines ~ ability to convey complex information to customers both clearly and concisely ~ Ability to travel for customer visits and events within the region Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering Experience working in DevOps environments Software engineering background;

experience with RPM-based Linux and Java technologies Familiarity with source code management tools like Git or SVN Prior experience in a technical leadership or mentorship role Le Senior Technical Account Manager (STAM)



assure le leadership et définit l'orientation stratégique pour les comptes clés ; il est chargé de piloter en autonomie des projets complexes, de fournir des conseils techniques experts aux clients et de diriger la résolution de problèmes techniques complexes, variés et sortant de l'ordinaire. Le STAM développe et entretient de manière proactive des relations stratégiques avec les interlocuteurs clés chez les clients, agissant en tant que conseiller de confiance et référent technique. Le candidat doit maîtriser le français et l'anglais.

Réaliser des revues techniques et partager vos connaissances afin d'identifier et de prévenir les problèmes de manière proactive Acquérir une compréhension approfondie des infrastructures techniques, du matériel et des offres des clients, et agir en tant que porte-parole du client au sein de Red Hat Collaborer avec les équipes d'ingénierie, de R&D;, de gestion de produits et de support technique Rédiger de la documentation relative aux problèmes rencontrés par les clients et aux détails techniques de leur résolution Gérer et développer la relation client en assurant un support attentif et axé sur la relation Plus de 5 ans d'expérience au sein d'une équipe de support, de développement, d'ingénierie, d'informatique (IT) ou d'assurance qualité (QA) Une expertise des solutions cloud d'entreprise telles que le PaaS (OpenShift de Red Hat), les conteneurs, Kubernetes, la gestion du cloud (Red Hat CloudForms) et l'automatisation informatique (Ansible de Red Hat) Une expérience directe avec divers fournisseurs de matériel informatique Licence (ou équivalent) dans une discipline technologique,



idéalement en informatique ou en ingénierie Expérience de travail dans des environnements DevOps Formation en génie logiciel ; expérience des technologies Java et des distributions Linux basées sur RPM Connaissance des outils de gestion de code source tels que Git ou SVN Expérience préalable dans un rôle de leadership technique ou de mentorat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.

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Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we're building software, championing our products, or training new associates, we're collaborating openly to make a difference in the world of open source and beyond. #

📌 Senior Technical Account Manager (Quebec City)
🏢 Red Hat Canada Limited (f.k.a Cygnus Solutions Canada
📍 Quebec City