In this position you will be an escalation point on the ManagePoint team and responsible for deploying IT projects while reporting directly to the owner. This position will give you the ability to improve and strengthen on your skills and experience while also having direct input into projects, budgeting, and planning for ManagePoint and/ or our clients.

What you'll do

You will be responsible for handling calls to the Service Desk on occasion and acting as an escalation point, triaging client issues or questions, and resolving or escalating them to vendors as required. You will also assist in leading IT Solution Architecture and Design as well as Quoting these solutions as IT Projects. You will also assist in the staging, configuration, deployment, and support of these Projects.

The successful candidate will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts such as recent IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients on a regular and recurring basis.



We are growing steadily which is the driving force behind the addition of this role and look to create an environment for all who choose to work here to feel included and rewarded for their contributions as well as grow with the company.

Qualifications

10+ years experience working in the IT Industry or IT Service Provider

Ability to prioritize and resolve IT problems quickly and efficiently

Install/ Support/ Maintain PCs and peripheral devices

Architect and Install Server Solutions for various sizes of client requirements

Windows, Linux, and Mac OS Knowledge

Proficient with Security such as Encryption and MFA

Strong Customer Service and Empathy skills

Demonstrated Communication Skills both Oral and Written

Strong understanding of Active Directory and Group Policy

Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS

Strong understanding of VMware, Proxmox, Hyper-V Virtualization

Strong Understanding of Networks (Wired and Wireless)

Proficient with Microsoft Office, SharePoint, OneDrive, and Teams

G License and access to reliable transportation

Participate in Weekly On Call Rotation

Additional Qualifications

Microsoft Certifications

Strong Understanding of Routing Protocols

Firewall best practices and troubleshooting

Linux OS such as Ubuntu, Redhat, CentOS

CCNA or CCNP capable

VoIP technology and use cases

Database Creation, Management, Scripting

📌 Senior Technical Analyst (Winnipeg)
🏢 ManagePoint Technologies
📍 Winnipeg