Senior VoC Insights Analyst - Health Score & Growth (Winnipeg)

Senior VoC Insights Analyst - Health Score & Growth (Winnipeg)

23 Aug
|
Lightspeed Commerce
|
Winnipeg

23 Aug

Lightspeed Commerce

Winnipeg

Lightspeed Commerce in Toronto is seeking a Senior Business Analyst, VoC Insights to own the strategy, implementation, and enablement of the customer health score program. You will connect customer data, CX operations, and commercial decisions to create a robust view of account risk, retention prospect, and expansion potential.

You’ll lead health score improvements in ChurnZero, build enablement materials, dashboards, and cadence for reviews, and translate patterns into actionable

📌 Senior VoC Insights Analyst - Health Score & Growth (Winnipeg)
🏢 Lightspeed Commerce
📍 Winnipeg

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