Drive strategic customer service initiatives at the Town of Caledon as the Manager of Service Delivery. Focus on improving service excellence through innovative leadership and technology integration.

This pivotal role is under the guidance of the Director of Corporate Services and involves overseeing contact centers and enhancing service quality for residents. You'll design data-driven strategies, manage staff development, and promote a culture centered around customer satisfaction. Your expertise in customer analytics will play a key role in decision-making.

Key Responsibilities:



• Manage corporate contact centers and service touchpoints • Establish a comprehensive customer service strategy • Create quality assurance metrics for front-line teams • Collaborate across departments for seamless service delivery • Mentor staff in a supportive and inclusive environment

Requirements: • 7+ years in customer service fields • Leadership experience of at least 3 years • Degree in Business Administration or related discipline • Proficient in operationalizing AI for customer interactions • Adaptability to work flexible schedule

Embrace the opportunity to enhance customer interactions and service delivery standards at the Town of Caledon.

📌 Service Delivery Manager at Town of Caledon (Shelburne)
🏢 Town of Caledon
📍 Shelburne