Step into the Service Desk Analyst (L1) role, your gateway to developing IT support skills. Offer first-level assistance for technical issues in a managed services workplace. As a Service Desk Analyst, you will provide crucial first-line support for end users encountering problems with their hardware and software tools, including Microsoft 365.

Your responsibilities will include troubleshooting Windows 10/11 issues, managing accounts, and ensuring that service level agreements (SLAs) are met. Communication and multitasking will be key as you log incidents and coordinate with L2/L3 teams for complex problems. Key Responsibilities:

- Provide technical support for desktops, laptops, and peripherals
- Troubleshoot various Windows applications and issues




- Support users with Microsoft 365 services, including Outlook
- Handle account unlock requests and password resets
- Log incidents in ITSM platforms for tracking Requirements:
- 1–3 years of helpdesk experience in IT
- Administration experience with Microsoft 365
- Basic knowledge of Active Directory management
- Understanding of networking concepts like DNS and DHCP
- Certification in ITIL Foundation or CompTIA A+ preferred Enhance your skills and support users in their IT challenges effectively.

📌 Service Desk Analyst: First-Level IT Support (Mississauga)
🏢 ValueMomentum
📍 Mississauga