Take your technical support expertise to the next level as a Service Desk Analyst in a leading IT solutions company, focusing on incident management and service quality. Our client is seeking a Service Desk Analyst to support their growing team at a dynamic Information Technology services company. You will manage incidents end-to-end, utilize your troubleshooting skills, and contribute to service consistency through knowledge base documentation.

Your proactive approach will be essential in identifying areas for efficiency improvement and reducing escalations. Key Responsibilities:

- Handle incidents and service requests from initiation to resolution
- Troubleshoot and resolve medium complexity IT issues




- Monitor signals and respond to incidents proactively
- Manage ticket queue and adherence to SLAs
- Support communication and coordination in incident management Requirements:
- Experience in Tier 1/Tier 2 Service Desk roles
- Solid understanding of IT systems and infrastructure
- Capacity to resolve issues independently
- Effective communication and stakeholder management skills
- Familiarity with ITIL processes and willingness to work weekends Bring your expertise in IT support to drive high-quality service delivery and improvements.

📌 Service Desk Analyst for IT Solutions (Halifax Regional Municipality)
🏢 Humankind Global Recruitment
📍 Halifax Regional Municipality