The Position

The Service Desk & Branch Support Analyst provides responsive frontline technology support to Vision Credit Union employees and branches. The role is responsible for receiving, documenting, prioritizing, and resolving technology incidents and service requests, coordinating branch support activities, supporting onboarding and offboarding activities, assisting with hardware deployment and asset management, and ensuring employees receive timely, professional, and consistent support.

This is a full-time permanent position.

For complete job posting details, please visit our website www.visioncu.ca/en/about-vision/careers The Person:

- Post-secondary education in Information Technology, Computer Systems, Business Technology, or a related field.
- Relevant certifications or training in desktop support, Microsoft 365, IT service management, networking fundamentals, cybersecurity awareness, or related disciplines would be considered an asset.
- Experience providing end-user support, service desk support, branch support, desktop support, or technology-related customer service.
- Experience documenting incidents, service requests, troubleshooting steps, resolutions,



and user communication in a ticketing system.
- Working knowledge of end-user computing technologies, including Microsoft 365, Windows workstations, collaboration platforms, peripherals, and common productivity applications.
- Ability to troubleshoot common hardware, software, access, application, MFA, connectivity, printing, and telephony-related issues.

Compensation:
- Salary range $55,000 to $64,000/annually.
- Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:

Human Resources

Vision Credit Union Ltd.

Corporate Office

5007 – 51 Street

Camrose, Alberta T4V 1S6

Fax (phone hidden)

Only those individuals invited for an interview will be contacted.

Pay: $55,000.00-$64,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program

Ability to commute/relocate:
- Camrose, AB T4V 1S6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Service Desk & Branch Support Analyst (Camrose)
🏢 Vision Credit Union
📍 Camrose