:

· Assist with PC imaging and deployment

· Diagnose and resolve IS incidents and fulfil IS requests through ServiceNow system, email, phone or walkup and escalate to Level 2 teams when necessary.

· Support Windows 11 operating systems and Microsoft 365 applications

· Troubleshoot issues related to PCs, laptops, printers and attached devices

· Perform basic Active Directory tasks (account unlocks, password resets, group membership updates)

· Handle incoming calls, emails, and tickets in a qualified, customer-focused manner

· Document incidents, resolutions, and standard operating procedures

· Track and manage tickets using an incident management system

· Identify recurring issues and contribute to problem management and trend analysis

· Follow ITIL-based processes for incident and request management

Candidate Skills & Requirements:





· Diploma or degree in Computer Science, Information Technology, or related field

· 2–5 years of experience in an IT support role

· Strong communication and customer service skills

· Familiarity with:

- Windows 11
- Microsoft 365 (Word, Excel, Outlook, Teams)
- Active Directory basics
- PC hardware (Dell preferred)
- Printers and peripherals
- SCCM imaging · Experience with IT ticketing systems

· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an asset

Job Type: Fixed term contract Pay: $25.00-$30.00 per hour

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Service Desk Technician (Ajax)
🏢 Safran Landing Systems
📍 Ajax