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Service Manager

Sault Ste. Marie Customer Service POSTED: 20 hours ago Employer Service Rentals & Sales

ES Job ID 8086

Closing Date September 05, 2026

Salary $18.00–$25.00 per hour

Duration Full Time

Location: 9 Sackville Road, Sault Ste. Marie, Ontario

Position Overview Service Rentals & Sales is seeking an organized and customer-focused Service Manager to oversee the daily operations of its service department. The successful candidate will provide leadership to service staff, coordinate workflow and ensure work is completed safely, efficiently and to a high standard.

This position requires strong parts knowledge, leadership ability and a commitment to providing excellent customer service.

Responsibilities

- Oversee the daily operations of the service department
- Supervise, coach, train and support service staff
- Schedule and assign work to ensure jobs are completed efficiently and on time
- Monitor workflow, service quality, productivity and completion times
- Provide excellent customer service and address concerns professionally
- Maintain accurate service records, reports and documentation
- Assist with managing parts inventory, expenses and departmental budgets
- Ensure company policies, safety requirements and quality standards are followed
- Work closely with the sales and operations departments
- Review performance information and prepare reports as required




- Identify opportunities to improve efficiency, customer satisfaction and profitability

Required Skills

- Parts knowledge is required
- Three to five years of service management or supervisory experience is considered an asset
- Strong leadership and team-management skills
- Excellent communication and interpersonal skills
- Robust customer-service and conflict-resolution abilities
- Good organizational and time-management skills
- Ability to plan, prioritize and make sound decisions in a busy environment
- Comfortable using Microsoft Office and service-management software
- Ability to review performance information and prepare accurate reports
- Dependable, professional and able to work effectively as part of a team

How To Apply Please send resumes to: [email protected] Subject Line: Service Manager - ES Job ID 8086

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📌 Service Manager (Sault Ste. Marie)
🏢 Employment Solutions - Sault College
📍 Sault Ste. Marie