ServiceNow CSM Developer

Role - ServiceNow Lead Developer - CSM

Skills/Experience needed

Development experience on ServiceNow Customer Service Management (CSM)

4+ years of Experience with ServiceNow development/configuration/customization/enhancements

Third Party Integration experience with other CSM omni-channel tools such as 3C logic/Twilio etc

Experience with development in ITSM, Portals, Catalogs

Experience implementing Virtual Agent, Portal, Now Mobile, Agent App

Experience with app development using App Engine

Configuration of functionalities according to the best process & practices

Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules

Provide effective concise, timely,



and consistent verbal and written communications to peers, customers, and management

Establish and maintain documentation regarding standards and policies surrounding administration & development of ServiceNow as it applies to best practice industry standards

Excellent Problem solving and analytical skills.

Excellent interpersonal & Team Management skills

Support in analyzing workflows and present solution possibilities

Excellent verbal & written communication skills

Mandatory

1. ServiceNow Certified System Administrator
2. ServiceNow Certified Implementation Specialist - CSM
3. Experience of developing using Javascript, XML, AngularJS

📌 ServiceNow CSM Developer (Calgary)
🏢 Hays
📍 Calgary