Skills and Responsibilities

- Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.
- Maintains the stability and usability of the platform across production and non-production environments
- Performs application maintenance to include performance monitoring and error identification and remediation
- Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.
- Leads upgrade planning and execution
- Manage instance security usergroup access, administration, access control lists. etc.
- Provides configuration assistance to developers
- Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.




- Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.
- Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.
- Manage system documentation, runbooks and knowledge articles.
- Contribute in creating design documents and runbooks as needed.
- Articulate the functional and technical requirements into a high-level design document which can be used by developers to perform Implementation.
- Participate in client meetings and act as a mediator between the client and delivery team on technical aspects

📌 Servicenow technical Architect (Mississauga)
🏢 VySystems Singapore
📍 Mississauga