Settlement & Integration (SID) Manager

Full Time Position, 37.5 hours per week

Competitive salary & benefits package

SUMMARY OF POSITION

This position is responsible for the management of the Settlement and Integration (SID) Department and the development and delivery of the programs and services. The SID Manager attends to issues and challenges arising on a daily basis that requires leadership and decision-making. The manager is responsible for anticipating and planning for changes needed in programs and services and for working collaboratively with the rest of the SMT on effective and coordinated leadership at CIWA.

As well, the Manager will liaise with CIWA community contacts and service providing partners to ensure that clients have access to holistic wraparound services and to identify mutually beneficial programs and services.

DUTIES AND RESPONSIBILITIES

- Daily supervision of all programs and services provided through the Settlement and Integration Department
- Full implementation of Strategic/Business Plan objectives associated with the department’s mandate
- Implementation of all aspects of the program delivery within the given framework, timelines, budget and mandate
- Provide leadership in planning for future needs in new programs and services within the department and organizational changes that will improve the delivery of programs and services to clients
- Ensure full compliance with legislation and regulation related to accreditation
- Organize and oversee promotion and outreach activities that increase public awareness of programs and services provided by the department and engage new clients
- Leadership in fostering a positive, inclusive, and collaborative workplace culture that empowers employees, strengthens engagement, and supports the delivery of high-quality programs and services to clients.

Canadian Immigrant Women’s Association is a not for profit Immigrant Serving

Agency established in 1982. CIWA’s Mission is to be a national leader in transitioning immigrant women to success in Canada. We are seeking an individual who shares our values of Equity, Excellence, Collaboration, Inclusiveness and Empowerment.

Empower Immigrant Women. Enrich Canadian Society.

www.ciwa.org

- Monitor program logic models/work plans to ensure program outcomes are in line with contracts
- Prepare reports,



application renewals for existing programs and other information as required
- Timely delivery of all program staff monthly reports with outcome measurement information for their programs
- Regular submission and timely reporting for all department programs
- Coordination of monthly statistics and ADP approvals for all staff in a timely manner
- Approval of purchases for all programs and services for the department
- Maintain staffing requirements for all programs and services including training and onboarding of new staff Recruitment, training and evaluation of staff for all of the department’s programs and services
- Maintenance of staffing requirements for all programs and services and best practices
- Ensuring all staff in the department are aligned with and act in accordance with CIWA values
- Full collaboration with other Department Managers, Directors, COO, CFO and the CEO to manage organizational change as well as day-to-day operations
- Collaboration with other Managers to collectively achieve consistency of practice, culture and exemplary leadership
- Active support of all agency initiatives
- Full participation on CIWA committees and in external Stakeholder Committees
- Clear communication with the leadership team about replacement in case of absences a. Ensuring that another department manager is taking over managerial duties in their absence b. Ensuring that a department staff (middle management team (MMT) member) is taking over responsibilities for day-to-day operations of the department in their absence
- Other duties as assigned by the DSCS, COO and CEO

STANDARDS OF PERFORMANCE

- Ensure that professional approach is aligned with CIWA values
- Ensure that programs are developed and delivered according to the proposals and policies of CIWA
- Maintain a positive working relationship with all staff and volunteers of CIWA
- Maintain a positive image and qualified work habits and represent CIWA in a professional manner
- Demonstrate a high level of initiative and enthusiasm
- Maintain confidentiality at all times www.ciwa.org




- Employ a systematic approach to the identification of program needs of immigrant women and collaborating business partners
- Ensure honest, open and accurate communication with other managers at all times to promote transparent leadership
- Keep all team members up to date about relevant information
- Encourage a culture of team conversation and team trust in relationship with peers

QUALIFICATIONS

- A minimum of three years’ management experience in a non-profit setting is required
- Degree in human services field or related area is required
- Previous related experience in working with immigrants dealing with multiple barriers and various levels of vulnerabilities is required
- Familiarity with trauma-informed practice, case management and evidence-based models
- Proven ability to write complex reports and proposals
- Knowledge and experience in the creation and development of assessment/ data collection tools and logic models
- Strong research and data analytics skills
- Effective interpersonal communication and writing skills
- Strong computer literacy, including proficiency in Microsoft Office Suite and the ability to quickly learn new software and systems.
- Strong organizational and teamwork skills and a collaborative approach to problem-solving and decision-making
- Appreciation and knowledge of cultural diversity
- Second language is an asset The successful candidate must satisfactorily complete a Police Information Check. CIWA does not cover this cost.

Application link: https://ciwa-online.com/get-involved/careers/

(NOTE: We only accept applications through our online portal)

CIWA is committed to fostering an inclusive, equitable, and accessible workplace where everyone is treated with dignity and respect. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. If you have accessibility needs and require an accommodation at any stage of the recruitment process, please contact [email protected] as early as possible, preferably before your interview, so we can work with you to meet your needs.

- Thank you for your interest in joining CIWA and for taking the time to apply. We sincerely appreciate every application we receive. While we are only able to contact candidates selected for an interview, we wish all applicants success in their career journey.

📌 Settlement and Integration Services Manager (Calgary)
🏢 Canadian Immigrant Women's Association
📍 Calgary