Become a Product Support Expert at Shopify, where you'll facilitate effective resolutions for merchant support challenges. Collaborate with engineering and product teams to ensure exceptional customer experiences in a hybrid work setting. Your main responsibilities include managing incoming merchant requests and providing timely, informed responses to complex issues.

Leveraging your 1-3 years of experience in technical support will enhance your ability to support and educate merchants on the nuances of our products. You will actively maintain a robust knowledge base and assist in the development of self-service support options. Key Responsibilities:

- Own support inquiries through various communication platforms
- Investigate and troubleshoot merchant configuration issues




- Provide proactive updates and maintain ticket quality
- Create guides and resources for merchant self-help
- Document recurring issues for product team review Requirements:
- 1–3 years of experience in customer or technical support
- Working knowledge of Shopify tools and systems
- Excellent written communication and problem-solving skills
- Solid organization and self-management capabilities
- Availability during North American business hours Elevate the merchant experience at Shopify by providing thorough, thoughtful support for product inquiries.

📌 Shopify Product Support Expert (Vancouver)
🏢 Socket.dev
📍 Vancouver