? Hiring: IVR / Contact Centre Solution Architect – Salesforce + Amazon Connect ?

? Location: Toronto, ON

? Work Model: Hybrid – 3 Days WFO

We are looking for an experienced IVR / Contact Centre Solution Architect with solid expertise in Salesforce Service Cloud Voice (SCV) and Amazon Connect to design and implement scalable voice-enabled contact centre solutions.

? Key Skills & Responsibilities:

- Salesforce Service Cloud Voice & Amazon Connect
- IVR flows, queues, routing profiles & Contact Lens
- CRM, telephony & Contact Centre operations
- Omni-Channel routing for voice & digital channels
- Salesforce Agentforce experience
- Salesforce Apex, Flows & Process Builder
- Salesforce integration with internal/external systems
- Design scalable IVR & Contact Centre architectures
- Translate business requirements into technical solutions
- Troubleshooting and solution implementation
- Team leadership and deployment support
- Experience with telephony service providers preferred

? Ideal Candidate: A strong Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.

📌 Solutions Architect (Toronto)
🏢 Envision Technology Solutions
📍 Toronto