Client Experience Leader – Full‑Time Permanent
Reporting to: Store Leader – Harry Rosen, Square One Mississauga, Ontario
Harry Rosen is a proudly Canadian‑born and – raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Responsibilities Performance Leadership – Coach Clothing Advisors and Specialists to maximize personal sales productivity
Develop and maintain in‑store and after‑sales service standards
Ensure that all Clientele Development activities are executed
Adopt role of Eagle on the Floor and practice EID behaviours
Drive adoption of Herringbone and the meeting of digital sales goals
Ensure Advisors are building omni‑channel clients by assisting through all channels (in‑store, online, and)
Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps
Attraction, Retention, and Development – Hire and train current Clothing Advisors and Specialists
Administer training programs and ensure all required On‑boarding and assigned training is completed
Hold one‑on‑one meetings and complete performance assessments
Policies and Procedures – Ensure team alignment to all store and operational policy/procedures and cultural standards
Ensure team alignment on store protection and LP policies and standards
Qualifications A minimum of 3 years of retail experience with leadership capacity in managing a store/department




A focus on driving long‑term customer loyalty and conversion by training the team on elevating both the in‑store and online customer experience)
Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
Experience in the retail industry is preferred
Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
A welcoming and inclusive mindset, and a passion for emulating and upholding our core values
Benefits Competitive pay program
Opportunities to additionally earn monthly and annual team bonuses
Best in‑industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future
Compensation: $65,000 – $75,000 + bonus
Harry Rosen Inc. is committed to ensuring that our environment is barrier‑free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive workplace. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.

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📌 Sales Manager (Ontario)
🏢 Harry Rosen
📍 Ontario