LOCATION
Remote Work-at-Home

POSITION OVERVIEW
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an workplace where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

Are you a persuasive communicator with a passion for sales and customer service? We’re looking for Sales Representatives to support our clients’ sales programs while also assisting with inbound customer service, help desk, and back‑office operations. You’ll represent some of the world’s most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

Handle inbound calls with professionalism, empathy, and efficiency.

Use your training and product knowledge to answer questions and recommend suitable products and services.

Build rapport with customers, understand their needs, and resolve issues effectively.

Research internal systems to locate missing information and collaborate with other departments as needed.

Manage customer accounts and process orders accurately using company systems.

Follow scripts, policies, and procedures to ensure compliance and consistency.

Protect customer privacy by handling confidential information responsibly.

Escalate unresolved issues to the appropriate team or manager.

Stay current by attending training sessions and reviewing updated materials.

Maintain excellent attendance and adhere to your work schedule.

CANDIDATE QUALIFICATIONS





Must be 18 years or older with a high school diploma or equivalent .

Strong communication skills —both written and verbal.

Ability to type 20+ words per minute with accuracy.

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Familiarity with Windows operating systems .

Dependable and punctual with a strong sense of responsibility.

Skilled in problem‑solving, conflict resolution , and customer follow‑up.

A customer‑first mindset : empathetic, patient, and responsive.

Ability to multi‑task , stay organized, and work independently.

Comfortable in a fast‑paced, evolving environment .

Strong interpersonal skills and a collaborative team spirit.

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based.

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Health Benefits: Full‑time employees are eligible for supplemental health coverage through Blue Cross.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance.

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS
This job operates in a qualified office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.



The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

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📌 Remote Inbound Sales Representative (Saskatchewan)
🏢 MCI
📍 Saskatchewan